---
title: "General Information and Advice Service"
ocid: "ocds-h6vhtk-049ae3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049ae3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049ae3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049ae3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HARROW COUNCIL"
published: "2025-01-20"
---

# General Information and Advice Service

Buyer: HARROW COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-049ae3

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## Summary

The London Borough of Harrow has completed the procurement process for the "General Information and Advice Service" under an open procedure. This tender, classified under the Health and Social Work Services category (CPV code 85000000), was aimed at providing independent information and advice services through various channels for residents of Harrow. The procurement process began with an active tender period closing on 14th October 2024, followed by the award stage, which concluded with a contract awarded to Harrow Citizens Advice Bureau Service Limited on 15th January 2025. The contract, valued at GBP 1,242,000, aims to support Harrow residents with housing, welfare benefits, financial services, employment, physical and mental wellbeing, family, personal matters, and more, with services starting on 1st April 2025 and running until 31st March 2028, with a possibility of two one-year extensions.

This tender presents significant opportunities for businesses specialising in social work services, digital service delivery, and community support initiatives. Providers with expertise in digital platforms, multi-channel communication, and integrated service delivery would be well-suited to compete. Businesses involved will also contribute to capacity building within the community and enhance collective standards through collaboration. The inclusion of social value criteria (10%) along with quality and technical (60%) and price (30%) offers a balanced opportunity for both SMEs and larger organisations to contribute to this meaningful public service project.

## Notice

The London Borough of Harrow is inviting tenders for the provision of the borough's General Information and Advice Service. We are looking for a provider(s) who can deliver independent information and advice services through a range of channels for Harrow residents in need, that supports them to access help seamlessly, at the earliest possible opportunity, as well as address the changes in residents' need in response to the Covid-19 pandemic and subsequent cost of living crisis. The advice will be free and confidential for all Harrow residents to access on an equal basis and in a safe environment.

### Lot Information

Lot 1

The service will include delivery of general information and advice through a multi-channel approach focusing on digital channels, email, mobile friendly, website, and face-to-face. This includes: * delivery of the general information and advice service. * delivery of general information and advice via Family Hubs Network. * delivery of general information and advice for people who are homeless or at risk of homelessness. * delivery of general information and advice integrated within Council led initiatives The contract funds a service for any Harrow resident with needs around housing, welfare benefits, financial services, employment, physical and mental wellbeing, family and personal matters, as well as immigration and asylum queries. The service will provide assistance to support clients in completing forms, drafting emails and letters, and accessing online services. It will also provide assistance to seek information or mediate/ negotiate on the client's behalf. The service will provide clear, comprehensive, relevant and up to date information and advice detailing individual rights and responsibilities. The provider(s) will work to ensure a clear and efficient resident's journey with accurate signposting of other services that involve one route in assessing their need. A triage and referral pathway will be agreed within a formal network of information and advice providers ensuring quality assurance, safeguarding considerations and mechanisms to make a complaint are clear and accessible. The provider(s) should ensure that mechanisms are in place that makes the service easy to use and navigate providing a variety of available options. This should include self-management and empowering a resident to make their decisions in a timely way that prevents escalation. The provider(s) role is to contribute to the delivery of the strategy and to take the lead in the development of the established Information and Advice Network (comprising of the council, strategic partners, and local service providers); a digital platform and working with partners to join up services and map community assets. The network should be utilised as a vehicle for capacity building within the sector and for improve collective standards.

Renewal: The Authority is looking for potential service provider(s) to be awarded a contract for an initial period of three years with the option to extend by a further two years (in periods of one year).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001938-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | 14 Oct 2024 |
| Future notice date | Not specified |
| Award date | 15 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,242,000 |
| Lots value | £1,242,000 |
| Awards value | Not specified |
| Contracts value | £1,242,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARROW COUNCIL |
| Locality | HARROW |
| Post town | Harrow |
| Postcode | HA3 3QN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Harrow |
| Electoral ward | Greenhill |
| Westminster constituency | Harrow West |
| Delivery location | TLI74 Harrow and Hillingdon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HARROW CITIZENS ADVICE BUREAU SERVICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Jan 2025 at 16:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001938-2025
- 13 Sep 2024 at 14:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029448-2024

## Notice URLs

- http://www.harrow.gov.uk
- https://www.londontenders.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049ae3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049ae3.json.