---
title: "Trader Support Services"
ocid: "ocds-h6vhtk-049b31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b31"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b31.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b31.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HM REVENUE & CUSTOMS"
published: "2025-12-17"
---

# Trader Support Services

Buyer: HM REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-049b31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b31)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049b31.json)

## Summary

HM Revenue & Customs (HMRC) has appointed Netcompany UK Limited for the Trader Support Services (TSS) in its latest procurement process, concluding the procurement phase on 16th December 2025. This service aims to provide comprehensive support for the movement of goods between Great Britain and Northern Ireland, in line with the Windsor Framework. Classified under 'System and Support Services' within the services category, this contract encompasses the establishment of a digital platform and a customer support system, ensuring traders can effortlessly fulfil customs requirements through a free access model. The procurement method employed was 'Competitive Dialogue,' ensuring a selective process for supplier selection. This contract has an estimated value of £245,186,136 and is expected to last for five years with potential extension options.

The Trader Support Service opens significant avenues for businesses, especially those involved in logistics, customs, and training services, to enhance their capabilities and find new growth opportunities. Companies with innovative digital solutions and robust customer support systems will find this contract beneficial. HMRC’s selective procurement approach emphasised both technical and professional ability, making it crucial for businesses to demonstrate an understanding of the Windsor Framework and capacity to manage the movement of goods efficiently. The procurement process also allows for subcontracting, which provides additional opportunities for smaller businesses or specialist service providers to collaborate with the primary contractor, fostering a network of innovation and growth within the trading and logistics sectors across the UK.

## Notice

HMRC has appointed a service provider for the Trader Support Service (TSS) to: * provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service; * educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and * be available to all sizes of businesses moving goods between Great Britain and Northern Ireland. The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.

### Lot Information

Lot 1

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. Additional information: Price is not the only award criterion and all criteria were stated only in the procurement documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083723-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2025 |
| Submission deadline | 20 Mar 2025 |
| Future notice date | 10 Feb 2025 |
| Award date | 16 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £370,000,000 |
| Lots value | £370,000,000 |
| Awards value | Not specified |
| Contracts value | £245,186,136 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM REVENUE & CUSTOMS |
| Additional buyers | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCOMPANY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 80 - Education and training services
- 98 - Other community, social and personal services

### Codes

- 72250000 - System and support services
- 80510000 - Specialist training services
- 98110000 - Services furnished by business, professional and specialist organisations

## Release History

- 17 Dec 2025 at 11:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/083723-2025
- 17 Feb 2025 at 17:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005479-2025
- 16 Sep 2024 at 14:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029564-2024

## Notice URLs

- http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
- https://www.gov.uk/government/organisations/hm-revenue-customs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049b31.json.