---
title: "Westminster Advice Service Partnership"
ocid: "ocds-h6vhtk-049b4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b4c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b4c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b4c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2026-02-10"
---

# Westminster Advice Service Partnership

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-049b4c

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## Summary

The Westminster City Council has awarded the contract for the "Westminster Advice Service Partnership," focused on providing legal advisory and information services. This contract is categorised under services and is situated in the London region, specifically UKI32. The process has reached the contract award stage, with a contract signed on 1st September 2025, following an open procurement method. The procurement process covered by the GPA was completed by Westminster City Council, a regional authority located at 64 Victoria Street, London. The contract carries a value of GBP 14,877,698, with a term of five and a half years and options for two two-year extensions, enabling services such as advisory support for various public benefits, debt issues, and energy support.

This tender presents substantial opportunities for businesses specialising in legal advisory services, particularly those with a focus on welfare benefits, debt management, and housing advisory services. As it involves a diverse set of services and delivery channels, businesses adept in providing telephone, online, and face-to-face consultancy stand to benefit. Furthermore, organisations experienced in multi-tiered service delivery, including information, advice, and casework at different levels, would be well-suited to compete. Engaging with the Westminster City Council through this contract offers a chance to collaborate on a significant public service initiative aimed at supporting the community, potentially enhancing the service delivery footprint across London.

## Notice

The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications. It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies. Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups. The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users: Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client. Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action. Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.

### Lot Information

Lot 1

The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications. It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies. Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups. The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users: Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client. Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action. Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this. Contract term of five and a half years, and two two-year allowable extensions (5.5+2+2).

Renewal: 5.5 + 2 + 2 Initial Contract Period of 16th September 2025 - 31st March 2031 Extension Option 1 until 31st March 2033 Extension Option 2 until 31st March 2035

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012111-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2026 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | 13 Oct 2024 |
| Award date | 31 Aug 2025 |
| Contract period | 15 Sep 2025 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,877,699 |
| Lots value | £14,877,699 |
| Awards value | Not specified |
| Contracts value | £14,877,698 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | AGE UK WESTMINSTER; ASYLUM AID; GROUNDWORK LONDON; WESTMINSTER CITIZENS ADVICE BUREAU |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 75210000 - Foreign affairs and other services
- 79140000 - Legal advisory and information services
- 98113000 - Services furnished by specialist organisations

## Release History

- 10 Feb 2026 at 16:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012111-2026
- 11 Dec 2024 at 13:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/039919-2024
- 23 Sep 2024 at 09:16 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030281-2024
- 16 Sep 2024 at 16:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029605-2024

## Notice URLs

- http://www.westminster.gov.uk
- https://wcc.ukp.app.jaggaer.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049b4c.json.