--- title: "Urgent treatment centres for the Trust" ocid: "ocds-h6vhtk-049b78" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b78" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b78.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b78.json" source: "Find A Tender Service" current_stage: "Award" buyer: "BUCKINGHAMSHIRE HEALTHCARE NHS TRUST" published: "2024-09-17" --- # Urgent treatment centres for the Trust Buyer: BUCKINGHAMSHIRE HEALTHCARE NHS TRUST Current stage: Award OCID: ocds-h6vhtk-049b78 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b78) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049b78.json) ## Summary Buckinghamshire Healthcare NHS Trust has issued an intention to award notice for a contract to provide urgent treatment centres under the Provider Selection Regime (PSR). The procurement falls outside the scope of the Public Contracts Regulations 2015 and is based on the Health Care Services (Provider Selection Regime) Regulations 2023. The contract covers urgent treatment centres located at Stoke Mandeville Hospital and Wycombe General Hospital in Buckinghamshire, with the intended contract running until 31 March 2026. Following assessment, the selected provider is Fedbucks Ltd, a company with a strong performance in ensuring seamless patient journeys and delivering high-quality healthcare services. The standstill period for representations is open until 27 September 2024. This tender presents a significant business opportunity in the healthcare services industry, particularly for companies skilled in collaborative, innovative, and value-driven healthcare delivery. Since the contract involves urgent care services at critical hospital locations, businesses with experience in emergency and acute medicine, collaborative care solutions, and local health system integration will find this opportunity particularly well-suited. The contract's emphasis on innovative service delivery, financial efficiency, and integration with local healthcare providers ensures that businesses with a focus on quality and sustainable health services can leverage this project to drive growth and establish a strong presence in Buckinghamshire's healthcare sector. ## Notice Urgent treatment Centres for the Trust ### Lot Information Lot 1 This notice is an intention to award a contract under the most suitable provider process for an existing service with the existing supplier. The value given in V.2.4 is an estimate. General The Trust will contract for a short period to prepare for a longer-term provision to be agreed within the BOB ICB. This contract will end 31/3/2026 and will not be extended. The contract is to provide the UTC services at the entrance of the emergency department at Stoke Mandeville hospital and Wycombe General hospital. The Buckinghamshire Urgent Care Services Provider will deliver the following outcomes: * Ensure patient journey is as seamless as possible by minimising the points of contact. * Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact. * Provide onward referral to primary care, urgent care and emergency care as required. * Nurture a culture of self-help, education, and self-management. * Ensure Directory of Services (DoS) entries are accurate and maintained in partnership with DoS leads and local systems, to facilitate timely and appropriate levels of care. * Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients' care where additional or specialist care is required. * Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service at the earliest opportunity along the pathway, using robust patient information transfer systems. * Ensure patients and the Buckinghamshire population are equipped with the tools to choose the right care, at the right time, including but not limited to self-care, AskFirst, Community Pharmacies, and 111. Urgent Treatment Centre at Stoke Mandeville Hospital An Urgent Treatment Centre co-located at Stoke Mandeville Hospital 24/7 where all self-presenting ED patients (Buckinghamshire and Out of Area) will be assessed by the Streaming Team provided by the Urgent Care Service and determine the most appropriate pathway for the patient, including the Urgent Treatment Centre. Urgent Treatment Centre at Wycombe Hospital A standalone Urgent Treatment Centre that will provide a walk-in service 8am to 8pm 7 days a week (Buckinghamshire and Out of Area). The service will triage and prioritise patients accordingly using the same appointment-based approach as the Urgent Treatment Centre at Stoke Mandeville Hospital. Home Visiting Home Visiting for patients who are referred to the Clinical Assessment Service from 111 for Primary Care Dispositions Out of Hours who are then clinically assessed through the Clinical Assessment Service as requiring a Home Visit. Activity The service is expected to undertake the following activity: Urgent Treatment Centres: The provider shall assess all 111 Urgent Care dispositions prior to booking patients into slots. However, recognising that there are currently 60% of total activity walking into Wycombe Hospital UTC. Delivery The Buckinghamshire Urgent Care Services is a core service supporting people with urgent care needs to get the right advice in the right place, first time. The service provider will ensure: * It is available and accessible 24 hours a day, 365 days a year (366 days in a leap year). * It is available for the Buckinghamshire population, all ages. * It is free and accessible for all. * See both booked and walk-in patients in the Urgent Treatment Centres. * See both minor illnesses and minor injuries in the Urgent Treatment Centres. * Accept appropriate ambulance conveyances into the UTC. * All walk-in patients to the Urgent Treatment Centres will have an initial assessment within 15 minutes of arrival. * Report as a Type 3 daily from the UTCs on ECDS. * It is equitable access for all patients and carers, including steps to ensure this is inclusive for all. * There is equity for patients with specific health needs such as, mental health and long-term conditions. * Have current DoS profiles. * It can act flexibly when national changes occur. * Patients will be referred to the most appropriate service in a timely manner. * The provider seeks to definitively resolve health concerns without the need to go anywhere else, if appropriate. * Patients' medical records will be available and transferrable with them throughout their journey. * Regular and consistent communications to patients, partners and key stakeholders about the service and pathways, including via provider website. * The service's performance will be measured by national Key Performance Indicators (KPIs) and quality measures. * Appropriately skilled clinical support for patients and carers. * Ability to transfer patients into the most appropriate service including: o Primary care through GP Connect working with Bucks GP practices to ensure appropriately timed slots are made available. o Urgent Treatment Centre at Wycombe or Stoke Mandeville Hospital o Pharmacies, o SDEC, o Community services, including Urgent Community Response o Urgent dental services o Other services as they become available. * Availability of special patient notes (SPNs) and Anticipatory/Advance Care/End of Life (EOL) Plans supports delivery of appropriate care and for example, working with high intensity service user patients. * Interoperability with all relevant existing and future patient shared care record systems and allow read/write access to GPs' patients records (where appropriate). * Ability to flex at periods of surge in line with requests from the ICB and Buckinghamshire Healthcare Trust. * Clear pathways of care are developed and maintained alongside strong governance processes which ensure safe and optimal transfer of service users' care in instances where additional or specialist care is provided. * Relevant and key information is shared in real time between the Acute Trust and ICB to support the patient journey, safety of staff, and efficiency of NHS services. * People with mental health needs must be able to access the service, but services should have agreed protocol in place to deal with exacerbations and acute mental health presentations. * Be responsive and adaptive in aligning to emerging or future regional / national innovations and developments. * Actively engage with our population including patient advisory groups to understand and act upon patient feedback using innovative ways to engage and receive the patient perspective. * The provider is required to work collaboratively and proactively on the development of local care pathways, to identify gaps in service, inform commissioning and ensure local service outcomes create seamless referral methods and processes. Exclusions The list below highlights those core functions that will remain outside of this service specification: * Emergency Care services. ### Procurement Information Ignore the non award section and award criteria (V.0.0.4 & V.1.0.1) on this notice, in order to publish this notice it is necessary to adjust the notification so it will publish as an "intent to award notice" under the Provider selection regime. All required text is to be found in the descriptions and explanations. This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 27/9/2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. The chosen partner is Fedbucks Ltd Unit D1 Regent Park Princes Risborough HP27 9LE ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029676-2024 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Sep 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 17 Sep 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BUCKINGHAMSHIRE HEALTHCARE NHS TRUST | | Locality | AMERSHAM | | Post town | Hemel Hempstead | | Postcode | HP7 0JD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ13 Buckinghamshire | | Local authority | Buckinghamshire | | Electoral ward | Penn Wood and Old Amersham | | Westminster constituency | Chesham and Amersham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 17 Sep 2024 at 11:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029676-2024 ## Notice URLs - https://www.buckshealthcare.nhs.uk - https://www.nhsengland.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049b78.json.