--- title: "Healthwatch services for Norfolk" ocid: "ocds-h6vhtk-049b8c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b8c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b8c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b8c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORFOLK COUNTY COUNCIL" published: "2024-09-17" --- # Healthwatch services for Norfolk Buyer: NORFOLK COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-049b8c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b8c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049b8c.json) ## Summary NORFOLK COUNTY COUNCIL is currently in the planning stage of procuring Healthwatch services for Norfolk. This service will act as an independent consumer champion for health, social care, and wellbeing in Norfolk and the surrounding areas. This procurement process falls under the "Health and social work services" industry category (CPV code 85000000). Key dates include market engagement meetings on the 1st, 2nd, and 3rd of October 2024, and a future notice date on the 21st of October 2024. The initial contract, valued at £4,440,000, is set to commence on the 1st of April 2025 with the possibility of extensions, potentially lasting up to twelve years. This tender presents significant opportunities for businesses specialising in health and social care services to establish or expand their market presence in Norfolk. Companies that are adept at advocating for consumers, influencing policy, and engaging with diverse communities will find this tender particularly fitting. Additionally, businesses with robust operational capabilities and a proven track record in delivering high-quality health and social care services can leverage this opportunity to enhance their credibility and secure a long-term partnership with a regional authority like NORFOLK COUNTY COUNCIL. ## Notice Healthwatch Norfolk will be the independent consumer champion for health, social care and wellbeing in Norfolk, and the bordering areas. Healthwatch Norfolk will be representative of the diverse communities who receive health and social care across Norfolk. It will provide intelligence - including evidence from people's views and experiences to influence the policy, planning, commissioning and delivery of publicly funded health, social care and wellbeing services. It will also signpost people to choices in health and social care, providing additional information and advice to those who need help to access the appropriate service, and signpost people to independent advocacy services if they need help to complain about NHS services. Healthwatch Norfolk will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions to the highest possible level. It will gain the trust of the general public as well as other voluntary and community organisations working in the area of health and social care by being responsive and acting on concerns when things go wrong. Healthwatch Norfolk will be involved in commissioning services and it will represent the voice of patients, service users and family carers, as well as those who are unable to say what they want and need. It will operate effectively and efficiently so that the local authority can demonstrate value for money against an agreed set of outcomes. ### Lot Information Lot 1 Healthwatch Norfolk will be the independent consumer champion for health, social care and wellbeing in Norfolk, and the bordering areas. Healthwatch Norfolk will be representative of the diverse communities who receive health and social care across Norfolk. It will provide intelligence - including evidence from people's views and experiences to influence the policy, planning, commissioning and delivery of publicly funded health, social care and wellbeing services. It will also signpost people to choices in health and social care, providing additional information and advice to those who need help to access the appropriate service, and signpost people to independent advocacy services if they need help to complain about NHS services. Healthwatch Norfolk will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions to the highest possible level. It will gain the trust of the general public as well as other voluntary and community organisations working in the area of health and social care by being responsive and acting on concerns when things go wrong. Healthwatch Norfolk will be involved in commissioning services and it will represent the voice of patients, service users and family carers, as well as those who are unable to say what they want and need. It will operate effectively and efficiently so that the local authority can demonstrate value for money against an agreed set of outcomes. Additional information: It is intended to offer an initial 7-year contract to commence on 1st of April 2025 with indicative value of PS370,000 per annum, with further options to extend the agreement by a further 3, then 2 years, giving a maximum contract length of twelve years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029708-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Sep 2024 | | Submission deadline | Not specified | | Future notice date | 20 Oct 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,440,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 17 Sep 2024 at 13:35 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029708-2024 ## Notice URLs - http://www.norfolk.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049b8c.json.