---
title: "Telecare Alarm Scheme and Emergency Carer Support - North East Lincolnshire"
ocid: "ocds-h6vhtk-049b94"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b94"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b94.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049b94.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HUMBER & NORTH YORKSHIRE ICB"
published: "2025-01-06"
---

# Telecare Alarm Scheme and Emergency Carer Support - North East Lincolnshire

Buyer: NHS HUMBER & NORTH YORKSHIRE ICB  
Current stage: Award  
OCID: ocds-h6vhtk-049b94

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## Summary

NHS Humber and North Yorkshire Integrated Care Board (ICB) is the Contracting Authority for the Telecare Alarm Scheme and Emergency Carer Support service in North East Lincolnshire. The tender, classified under the CPV scheme as Social work and related services, was completed and awarded to North East Lincolnshire Carelink, with the contract valued at £2,705,000 signed on 10 December 2024. The service aims to deliver comprehensive telecare support, including a lifeline alarm and a 24-hour emergency phone line for carers, over a contract period of 36 months with an option to extend for an additional 24 months, thus supporting clients to remain independent at home for as long as possible. This procurement process used the open procedure method and was covered by GPA.

The awarded contract presents significant business growth opportunities for companies specialising in telecare technology, health, and social care services, particularly those that provide around-the-clock support and emergency response. Businesses equipped to offer innovative telecare solutions and maintain high service quality standards would find this contract highly suitable. The focus on ongoing monitoring, client welfare checks, and technology servicing creates avenues for businesses to showcase their expertise in health technology and service reliability, thus enabling them to build a robust portfolio in the public health sector.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service. The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time. The service will be required to deliver: * a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible. * a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year. * Welfare/ wellbeing checks along with courtesy calls. * Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology. * reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.

### Lot Information

Lot 1

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service. The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time. The service will be required to deliver: * a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible. * a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year. * Welfare/ wellbeing checks along with courtesy calls. * Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology. * reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.

Options: Contract period is 36 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 60 months, should the option to extend be exercised.

Renewal: Contract period is 36 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 60 months, should the option to extend be exercised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000160-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2025 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 10 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,705,000 |
| Lots value | £2,705,000 |
| Awards value | Not specified |
| Contracts value | £2,705,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | WILLERBY |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE13 North and North East Lincolnshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTH EAST LINCOLNSHIRE CARELINK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 6 Jan 2025 at 10:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000160-2025
- 17 Sep 2024 at 14:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029719-2024

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://humberandnorthyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049b94. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049b94.json.