---
title: "Contract for Enterprise Service Management System"
ocid: "ocds-h6vhtk-049bd7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049bd7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049bd7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049bd7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVERPOOL JOHN MOORES UNIVERSITY"
published: "2025-04-08"
---

# Contract for Enterprise Service Management System

Buyer: LIVERPOOL JOHN MOORES UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-049bd7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049bd7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049bd7.json)

## Summary

Liverpool John Moores University has recently completed the procurement process for a cloud-based Enterprise Service Management (ESM) system aimed at modernising its IT Service Management infrastructure. The contract, titled "Contract for Enterprise Service Management System," falls under the industry category of Enterprise Resource Planning Software Packages (CPV: 48451000). The procurement stage is now in the award phase, with key dates including the contract signing on 6th March 2025. The procurement method used was an open procedure, and the location for service delivery is Liverpool, UK.

This tender presents significant growth opportunities for businesses specialising in IT service management, particularly those with expertise in cloud-based solutions and enterprise service management. Small and medium-sized enterprises (SMEs) would be especially well-suited to compete, given the project’s focus on providing a seamless and efficient user experience for the university’s staff, students, and external partners. The awarded contract, valued at £767,990, underscores the potential for lucrative business extensions and enhancements within the educational sector.

## Notice

We have now awarded this requirement: The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.

### Lot Information

Lot 1

This has now been awarded

Options: We are able to extend for a period of 12 months as per the tender pack and contract notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013595-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 18 Oct 2024 |
| Future notice date | Not specified |
| Award date | 6 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | Not specified |
| Contracts value | £767,990 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL JOHN MOORES UNIVERSITY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | N/A |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48451000 - Enterprise resource planning software package
- 72253100 - Helpdesk services

## Release History

- 8 Apr 2025 at 10:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013595-2025
- 18 Sep 2024 at 12:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029833-2024

## Notice URLs

- http://www.ljmu.ac.uk
- https://in-tendhost.co.uk/ljmu/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049bd7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049bd7.json.