---
title: "Provision of Independent Advice and Development Support to customers in South Lanarkshire"
ocid: "ocds-h6vhtk-049bf7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049bf7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049bf7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049bf7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2025-03-12"
---

# Provision of Independent Advice and Development Support to customers in South Lanarkshire

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-049bf7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049bf7.json)

## Summary

South Lanarkshire Council is seeking to procure a service titled "Provision of Independent Advice and Development Support to customers in South Lanarkshire." This procurement, classified under the customer services industry category, involves providing impartial advice and support to advance customer participation within the South Lanarkshire region. The process follows an open tender procedure and the procurement stage is currently active. Key dates include the tender submission deadline on 21st October 2024 and the bid opening on the same date. This contract spans 720 days, with an optional 12-month extension subject to satisfactory performance.

This tender presents a prime opportunity for businesses specialising in customer service, consultancy, and community engagement to expand their operations and establish a presence in South Lanarkshire. Companies with experience in delivering similar advisory services, particularly those who can develop and implement detailed workplans, are well-suited to compete. The procurement encourages community benefits, performance monitoring, reporting, and sustainability, creating potential growth avenues for businesses committed to these areas. This opportunity is ideal for SMEs with strong financial standing and relevant professional expertise.

## Notice

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes.

### Lot Information

Lot 1

Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST). Additional information: Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability

Renewal: The contract has an optional 12 month extension subject to satisfactory performance, financial standing and available funding.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008902-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2025 |
| Submission deadline | 21 Oct 2024 |
| Future notice date | Not specified |
| Award date | 27 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £243,000 |
| Lots value | £243,000 |
| Awards value | Not specified |
| Contracts value | £256,639 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TENANTS INFORMATION SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 12 Mar 2025 at 10:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008902-2025
- 18 Sep 2024 at 15:02 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029889-2024

## Notice URLs

- http://www.scotscourts.gov.uk
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000775194
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00410
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049bf7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049bf7.json.