---
title: "Electronic Call Monitoring"
ocid: "ocds-h6vhtk-049cba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049cba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049cba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049cba.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF LAMBETH"
published: "2024-09-20"
---

# Electronic Call Monitoring

Buyer: LONDON BOROUGH OF LAMBETH  
Current stage: Tender  
OCID: ocds-h6vhtk-049cba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049cba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049cba.json)

## Summary

The London Borough of Lambeth is currently in the Tender stage for a contract titled "Electronic Call Monitoring" within the Health and Social Work Services category. This procurement involves the implementation and maintenance of an electronic monitoring system for adult social care, ensuring that homecare services align with client care plans and accurately reflect the hours of care provided. The contract carries a total value of £1,165,350 and is scheduled to close on 21 October 2024. The procurement follows an open procedure, and all submissions must be made electronically or in writing. The contract, with an initial term of multiple years, includes an optional 15-month extension.

This tender presents significant opportunities for businesses specialising in software and information systems, community health services, and social work services. Firms with strong capabilities in electronic invoicing, real-time service monitoring, and integration with existing care management systems, like Lambeth’s Mosaic, will find this contract particularly appealing. The successful bidder will help Lambeth streamline its care monitoring and billing processes, leading to potential for long-term partnerships and further opportunities within the local authority’s health and social care sector.

## Notice

London Borough of Lambeth is procuring an Electronic Call Monitoring service. The aim of the service is to continue to provide an electronic monitoring system to the adult social care department in relation to homecare services. This will enable Lambeth to monitor when care is being delivered and if it is in line with client care and support plans. It will also ensure that the costs associated with care delivery are in line with the actual hours of care delivered rather than what is commissioned.

### Lot Information

Lot 1

Lambeth currently has an Electronic Care Monitoring (ECM) service in place which has been implemented by the majority of Homecare providers in Lambeth. The ECM service allows Lambeth to accurately monitor the services provided by Homecare providers, both in 'real time' and through reporting. The service also allows Homecare providers to generate electronic invoices which are based on actual care delivered and those electronic invoices are automatically loaded into Lambeth's Mosaic system, bypassing the need for invoices to be printed and scanned into Mosaic. The ECM system also automatically loads billing information into Mosaic which means that service users that contribute to the cost of the care that is provided are accurately billed for that care.

Renewal: Option to extend for 15 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030233-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2024 |
| Submission deadline | 21 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,165,350 |
| Lots value | £1,165,350 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF LAMBETH |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW2 1RW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Brixton Acre Lane |
| Westminster constituency | Clapham and Brixton Hill |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 75200000 - Provision of services to the community
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85323000 - Community health services

## Release History

- 20 Sep 2024 at 15:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030233-2024

## Notice URLs

- http://www.lambeth.gov.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=85912&B=LBLAMBETH
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/18

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049cba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049cba.json.