---
title: "Supply of Temporary and Permanent Personnel Services (Master Vendor)"
ocid: "ocds-h6vhtk-04a2f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a2f8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a2f8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a2f8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME"
published: "2025-08-15"
---

# Supply of Temporary and Permanent Personnel Services (Master Vendor)

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME  
Current stage: Award  
OCID: ocds-h6vhtk-04a2f8

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## Summary

The Financial Services Compensation Scheme (FSCS) had intended to procure master vendor services for temporary and permanent personnel across their operations in London. Originally, this procurement, under the CPV classification of recruitment services, involved a contract valued at £56 million, following a selective procurement method and restricted procedure. The procurement process was active with a submission deadline on 16 December 2024 and was scheduled for a duration of up to 48 months, including potential renewals. Unfortunately, due to evolving recruitment needs and broader organisational planning, the specific tender process was ultimately cancelled as FSCS decided to re-evaluate its service requirements and restructuring approach.

This procurement process, had it proceeded, would have presented a significant opportunity for businesses specialising in recruitment services, particularly those capable of providing both temporary and permanent personnel. Targeted at experienced agencies, including small and medium enterprises (SMEs), it aimed to support FSCS’s People Team in attracting and retaining talent with the requisite skills and attitude needed to further the organisation’s strategic goals. The tender's focus on non-executive roles, avoiding executive and NED positions, indicated opportunities for agencies proficient in large-scale hiring for varied operational roles, promising considerable business growth potential in partnership with a major financial sector player.

## Notice

In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single Master Vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS's People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme's strategy. The services must include the smooth transition from our existing master vendor arrangement.

### Lot Information

Claims Handling (Permanent and Contractors)

In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single master vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS's People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme's strategy. The services must include the smooth transition from our existing master vendor arrangement. We currently have a Master Vendor in place to support all our recruitment needs, temporary agency worker, contractor, fixed term and permanent, except for Executive and NED recruitment. Our current Master Vendor contract is coming to the end of its life and therefore we are seeking a new Master Vendor initially for a two-year contract with the option to extend for up to a further two years in two twelve-month extensions. We aim to build and maintain the trust of everyone we work with through rigorously independent decisions, efficient operations, resilience in tackling financial failures and always putting our customers first. Our claim handlers are our customer facing roles and as such we rely on their professionalism, skills, and expertise to handle the process with the customers and to arrive at the right outcome in every case. We recognise that to achieve the levels of service and trust we strive for we must recruit the right contractors and permanent staff. The Service Provider will handle all our recruitment requirements within the scope defined in this Statement of Requirements for temporary agency workers, contractors, fixed term, and permanent staff, i.e., all roles except for Executive and NED roles. They will be required to source talent with the essential technical skills and expertise required as well as the attitudinal attributes and qualities that are consistent with those of FSCS.

Renewal: The contract will have an option to extend for up to a further two years in two twelve-month extensions (maximum term of 48 months).

Supply of Temporary and Permanent Non-Claims Handling Personnel

Supply of temporary and permanent non-claims handling personnel

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049006-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2025 |
| Submission deadline | 16 Dec 2024 |
| Future notice date | 14 Nov 2024 |
| Award date | 15 Aug 2025 |
| Contract period | Not specified |
| Recurrence | 4 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,000,000 |
| Lots value | £56,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled, Planned |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London, TLI4 Inner London - East |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 15 Aug 2025 at 09:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/049006-2025
- 15 Nov 2024 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037120-2024
- 26 Sep 2024 at 09:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030725-2024
- 25 Sep 2024 at 18:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/030698-2024

## Notice URLs

- http://www.delta-esourcing.com
- http://www.fscs.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=973732188
- https://www.delta-esourcing.com/respond/D7QHA99DMJ
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./D7QHA99DMJ

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a2f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a2f8.json.