---
title: "Tender for STAR Call Monitoring and Care Planning"
ocid: "ocds-h6vhtk-04a2ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a2ff"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a2ff.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a2ff.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2025-02-18"
---

# Tender for STAR Call Monitoring and Care Planning

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04a2ff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a2ff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a2ff.json)

## Summary

Sandwell Metropolitan Borough Council (SMBC), a regional authority located in the West Midlands, has finalised an open tender for the provision of a STAR Call Monitoring and Care Planning System. The procurement falls under the goods industry category, specifically relating to document management software packages. SMBC employs over 4500 people and caters to the towns of West Bromwich, Oldbury, Tipton, Wednesbury, Smethwick, and Rowley Regis. The contract was awarded to OneTouch Telecare Ltd t/a OneTouch Health, with a total contract value of £99,760. The procurement process involved an open procedure, concluding with the contract award on 4th February 2025.

This tender presents excellent opportunities for businesses in the IT and software development sectors, particularly those specialising in document and scheduling management solutions. SMEs, like the awarded supplier OneTouch Telecare Ltd, are well-suited to compete, given the nature of the project and the competitive procurement method. Businesses focusing on IT software packages and those looking to expand their services in public healthcare monitoring are encouraged to explore such tender opportunities facilitated by SMBC for strategic growth and development.

## Notice

Sandwell Metropolitan Borough Council (the Council) is a unitary, metropolitan authority located in the West Midlands. SMBC is made of 6 towns (West Bromwich, Oldbury, Tipton, Wednesbury, Smethwick, Rowley Regis). SMBC employs over 4500 people. The Borough Council of Sandwell (the Council) wished to invite interested parties ("Tenderers") to participate in a Tender exercise to establish a single supplier for the provision of a STAR (Short Term Assessment and Reablement) Call monitoring and Care Planning System("the Invitation to Tender")

### Lot Information

Lot 1

Please refer to the ITT documents. Additional information: Please note that this is a two year contract with the option to extend for a further 1 (one) plus 1 (one) years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005535-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | 28 Oct 2024 |
| Future notice date | Not specified |
| Award date | 4 Feb 2025 |
| Contract period | 10 Feb 2025 - 9 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £99,760 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | OLDBURY |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG37 Sandwell |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONETOUCH TELECARE LTD T/A ONETOUCH HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48311000 - Document management software package
- 48311100 - Document management system
- 48332000 - Scheduling software package
- 48517000 - IT software package

## Release History

- 18 Feb 2025 at 11:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005535-2025
- 26 Sep 2024 at 08:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030710-2024

## Notice URLs

- http://www.sandwell.gov.uk
- https://in-tendhost.co.uk/sandwellmbc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a2ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a2ff.json.