---
title: "Secondary Contact Centre"
ocid: "ocds-h6vhtk-04a300"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a300"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a300.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a300.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "PLATFORM HOUSING LIMITED"
published: "2024-09-26"
---

# Secondary Contact Centre

Buyer: PLATFORM HOUSING LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04a300

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a300)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a300.json)

## Summary

Platform Housing Limited is currently seeking proposals for a contract titled "Secondary Contact Centre" within the call centre industry category. This procurement process, which is in the tender stage, focuses on acquiring a comprehensive call handling service to support peak times, low resourcing, mandatory training, and other ad-hoc needs. The service must provide phone cover 24/7/365 and is valued at £550,000. Interested suppliers must submit their electronic proposals by 25 October 2024, with the bid opening scheduled for the same day. The contract, lasting three years with a possible two-year extension, covers the entire UK region.

This tender offers significant opportunities for businesses specialising in call centre operations. Companies capable of providing round-the-clock call centre services tailored to manage fluctuations in call volumes and enhancing customer support for a high-profile housing group will find this contract particularly lucrative. Small and medium-sized enterprises with well-established call handling capabilities and those looking to expand their service portfolio would be well-suited to compete. The procurement method is an open procedure, ensuring a competitive and transparent bidding process.

## Notice

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

### Lot Information

Lot 1

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

Renewal: We will look to offer a 2 year (24 months) extension to the original 3 year term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030711-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2024 |
| Submission deadline | 25 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLATFORM HOUSING LIMITED |
| Locality | SOLIHULL |
| Post town | Birmingham |
| Postcode | B37 7YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 26 Sep 2024 at 08:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030711-2024

## Notice URLs

- http://www.platformhg.com
- https://supplierlive.proactisp2p.com/Account/Login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a300. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a300.json.