--- title: "Leaky Loos" ocid: "ocds-h6vhtk-04a3f3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a3f3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a3f3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a3f3.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2025-05-14" --- # Leaky Loos Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Award OCID: ocds-h6vhtk-04a3f3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a3f3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a3f3.json) ## Summary The procurement process initiated by Northumbrian Water Group Limited for the service titled "Leaky Loos" falls under the industry category of repair and maintenance services, specifically plumbing and sanitary works. It encompasses the geographical locations of the Northeast of England, Essex, and Suffolk. The procurement process is in the award stage, with contracts already active for the Northern, Essex, and Suffolk operating areas as of 11th February 2025. The procurement was conducted through a negotiated procedure with prior call for competition, following a selective procurement method. The process included key dates, with the expression of interest deadline on 22nd October 2024, and the completion of pre-qualification questionnaires by 29th October 2024. Businesses specialising in plumbing and repair services have significant growth opportunities through this procurement. The contract is well-suited for providers who can supply high-quality plumbing materials and maintain a reliable and responsive customer service approach, accommodating the volumes projected by Northumbrian Water. Companies capable of managing operations across large regions such as Northeast England, Essex, and Suffolk can benefit from securing one or more lots, thereby expanding their service footprint. Moreover, access to Northumbrian Water’s customer billing system could streamline appointment scheduling and management, further enhancing business efficiency for successful bidders. ## Notice Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating region. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. This also covers Essex and Suffolk. This scope will be spilt in to 3 lots dependent on operating areas. Lot One will be the North operating area, Lot Two will be Essex and Lot Three will be Suffolk. ### Lot Information Northern Operating Area Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Northeast of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 2,050 in the Northern Operating area per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal Options: After the initial 24 months a further 36 months may become available Essex Operating Area Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers our Essex operating area. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of the Essex operating area. Please see documents attached in section 1.5.1. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 958 in Essex per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal. Options: After the initial 24 months a further 36 months may become available Suffolk Operating Area Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Suffolk operating area A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 192 in Suffolk per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of PS30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal. Options: After the initial 24 months a further 36 months may become available ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021045-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 May 2025 | | Submission deadline | 22 Oct 2024 | | Future notice date | Not specified | | Award date | 11 Feb 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England), TLH14 Suffolk CC, TLH3 Essex | ## CPV Codes ### Divisions - 45 - Construction work - 50 - Repair and maintenance services ### Codes - 45330000 - Plumbing and sanitary works - 50000000 - Repair and maintenance services ## Release History - 14 May 2025 at 07:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021045-2025 - 30 Sep 2024 at 08:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031108-2024 ## Notice URLs - http://www.nwl.co.uk - https://s1.ariba.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a3f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a3f3.json.