--- title: "Information, Advice and Guidance Service" ocid: "ocds-h6vhtk-04a410" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a410" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a410.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a410.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "INFORMATION, ADVICE AND GUIDANCE SERVICE" published: "2024-09-30" --- # Information, Advice and Guidance Service Buyer: INFORMATION, ADVICE AND GUIDANCE SERVICE Current stage: Tender OCID: ocds-h6vhtk-04a410 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a410) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a410.json) ## Summary The London Borough of Croydon is seeking vendors for an Information, Advice and Guidance (IAG) Service under an open procedure, according to the Public Contracts Regulations 2015 (PCR2015). This contract, titled "Information, Advice and Guidance Service," falls within the Health and Social Work Services industry category (CPV 85000000) and will be active for an initial period of two years, with the potential for a one-year extension. Located in Croydon, London (UKI62), the procurement process is currently in the tender stage, with submissions due by 30th October 2024. This electronic submission must adhere to the Croydon Tenders Portal requirements, with an emphasis on communication via their e-procurement site. This tender presents substantial growth opportunities for businesses involved in general advisory services, legal assistance, casework, and digital training. Providers capable of delivering high-quality, independent, and confidential advice across topics such as welfare benefits, debt management, housing, employment, immigration, and anti-discrimination will find this contract valuable. Small and medium-sized enterprises specialising in community services, financial capability, and advocacy will be well-suited to compete. The contract’s significant value of £975,000 and emphasis on quality (85%) over price (15%) suggests a lucrative engagement for qualified firms looking to enhance their public service portfolios. ## Notice The London Borough of Croydon ('the Council") is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people's wellbeing, prevent problems from worsening and turning into crises, and reduce residents' need for other services. The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics. The Provider will offer services to include: * General, accredited information and advice* General casework* Specialist casework* Advocacy* Research and campaigns work* Financial capability work* Digital training* Volunteering opportunities* Legal advice Subject areas covered include but are not limited to:* Welfare benefits * Debt and money management* Housing and Homelessness* Employment issues* Immigration * Discrimination The full scope of the contract requirements are provid ### Lot Information Lot 1 The London Borough of Croydon ('the Council") is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people's wellbeing, prevent problems from worsening and turning into crises, and reduce residents' need for other services.The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics.The Provider will offer services to include: * General, accredited information and advice* General casework* Specialist casework* Advocacy* Research and campaigns work* Financial capability work* Digital training* Volunteering opportunities* Legal adviceSubject areas covered include but are not limited to:* Welfare benefits * Debt and money management* Housing and Homelessness* Employment issues* Immigration * DiscriminationThe full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents. The Contracts is for a period of 2 + 1 years (the "Term").This procurement is in line with PCR2015 the open process.The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal. All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk). Renewal: The initial term of this contract is 24 months plus a potential 12 month extension (2+1) ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/031146-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Sep 2024 | | Submission deadline | 30 Oct 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £975,000 | | Lots value | £975,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | INFORMATION, ADVICE AND GUIDANCE SERVICE | | Locality | LONDON | | Post town | Croydon | | Postcode | CR0 1EA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI62 Croydon | | Local authority | Croydon | | Electoral ward | Fairfield | | Westminster constituency | Croydon West | | Delivery location | TLI62 Croydon | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 30 Sep 2024 at 10:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031146-2024 ## Notice URLs - http://www.croydon.gov.uk - https://in-tendhost.co.uk/croydontenders ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a410. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a410.json.