---
title: "Provision of Out of Hours Telephone Service"
ocid: "ocds-h6vhtk-04a474"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a474"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a474.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a474.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ASTER GROUP LIMITED"
published: "2025-01-24"
---

# Provision of Out of Hours Telephone Service

Buyer: ASTER GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04a474

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a474.json)

## Summary

Aster Group Limited, based in Devizes, Wiltshire, is undertaking a public procurement process for the provision of an out-of-hours telephone service. The procurement falls under the services industry category and is specifically classified as a call centre service (CPV 79512000). The process follows an open procedure method and is currently in the contract award stage. The contract was signed on 21st January 2025, with an awarded value of £745,450.03 to Somerset Lifeline T/A Deane Helpline. This service will manage customer calls regarding emergencies outside of standard working hours (Monday to Friday, 08:00 - 17:00), covering bank holidays, technical downtimes, team meetings, and collaborative calls.

This tender presents growth opportunities for businesses specialised in call centre operations, customer services, and emergency telephone services. The awarded contract highlights the importance of quality and price in the evaluation criteria, making it suitable for businesses that can ensure high service quality and competitive pricing. Smaller businesses (SMEs), as well as those able to handle electronic submissions, could benefit from engaging in such procurement processes to expand their client base and market presence within the UK. With the potential for renewal, this contract offers ongoing business opportunities for firms equipped to manage critical communication functions outside regular business hours.

## Notice

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

### Lot Information

Lot 1

Please see tender documents

Renewal: Please see the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002538-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | 21 Jan 2025 |
| Contract period | 27 Apr 2025 - 27 Apr 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £792,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £745,450 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTER GROUP LIMITED |
| Locality | DEVIZES |
| Post town | Swindon |
| Postcode | SN10 2AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Urchfont & Bishops Cannings |
| Westminster constituency | Melksham and Devizes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOMERSET LIFELINE T/A DEANE HELPLINE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32552120 - Emergency telephones
- 64214200 - Telephone switchboard services
- 79342300 - Customer services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 24 Jan 2025 at 13:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002538-2025
- 1 Oct 2024 at 09:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031298-2024

## Notice URLs

- http://www.aster.co.uk
- https://in-tendhost.co.uk/aster/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a474. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a474.json.