---
title: "C298925- Provision of Crisis House in Redbridge (Most Suitable Provider Process)"
ocid: "ocds-h6vhtk-04a48e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a48e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a48e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a48e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH EAST LONDON NHS FOUNDATION TRUST"
published: "2025-01-24"
---

# C298925- Provision of Crisis House in Redbridge (Most Suitable Provider Process)

Buyer: NORTH EAST LONDON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-04a48e

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## Summary

The North East London NHS Foundation Trust has announced the commissioning of a contract for the provision of a Crisis House in the London Borough of Redbridge, under the Health Care Services (Provider Selection Regime) Regulations 2023. The procurement method used was a limited award procedure without prior publication of a call for competition. Following the most suitable provider process, the contract has been formally awarded to Look Ahead, starting from 27 January 2025 to 26 January 2027, with an option to extend for two further 12-month periods. The contract is valued at £2,642,302. The Crisis House aims to offer community-based, 24/7 mental health support and reduce hospital admissions.

This tender creates significant opportunities for businesses specialising in community health services, particularly those focusing on crisis management. Providers in the voluntary sector that use trauma-informed, autism-informed, and equity-focused approaches are well-suited to compete. The contract also necessitates the provision of suitable accommodation and a variety of therapeutic support services, making it ideal for businesses with expertise in managing residential facilities and mental health interventions. The initiative supports the local health strategy and community, thus aligning business growth with community welfare.

## Notice

This is a notice to inform the market of the intention to commission a contract for a Crisis House in the Redbridge area via the Most Suitable Provider Process under the Provider Selection Regime.

### Lot Information

Lot 1

The Health Care Services (Provider Selection Regime) Regulations 2023, Paragraph 10 - The Most Suitable Provider Process is being used to commission this service. This notice will be live for fourteen (14) days from the date of publication. This is a notice to inform the market of the intention to commission a contract for a Crisis House in the London Borough of Redbridge. Crisis Houses offer an alternative to hospital for users of service to remain in a communitybased setting with 24/7 mental health support, where they are at the centre of their own high-quality, rights-based care as citizens within their local community. Currently there are no such mental health crisis alternatives in Outer North East London. NELFT proposes to commission a Crisis House within the London Borough of Redbridge. Redbridge has a population of 306,000 and residents from an Asian background (52%) are the largest ethnic group, followed by White British (23%). Residents with Bangladeshi and Pakistani background also experience some of the worst health outcomes across the borough. 12% of the Redbridge population is income deprived, which is lower than the national average (12.9%). In Redbridge the levels of deprivation are concentrated in specific areas. The South and Northeast of the borough have the highest rates of deprivation and the highest levels are around Ilford. It also has a much higher rate of homelessness than the other NELFT boroughs, which is of particular importance to the new service as those affected can be up to 15 times more likely to suffer from Severe Mental Illness (SMI) (Redbridge JSNA 2021). The recent stakeholder engagement undertaken by PPL on behalf of NELFT in December 2023 identified key features of a service to support people in mental health crisis. One of the comments from that engagement specifically stated: "There is a need for a respite spot - somewhere where someone can be away from their family environment and does not necessarily need an inpatient admission but needs a place to go and decompress and prevent things escalating to a place they do need an admission." This brief crisis intervention will seek to reduce the need for acute, inpatient admission; support the private sector bed exit plan and contribute to the Trust's ambition of zero out of area placements. The Crisis House will be a collaboration between NELFT Redbridge community and crisis services and the Provider. The key elements of the Crisis House are that it be voluntary sector delivered using a traumainformed, autism-informed and equity-focused approach; includes peer support in the interventions and links with the person's support network, local community assets and other key partner agencies. People accessing the Crisis House will be experiencing a period of mental health crisis and will access the service to be and feel safe. People will be able to take part in a choice of therapeutic support while in the Crisis House that will help towards crisis resolution. Redbridge mental health services from NELFT will provide clinical input to the service. Page 5 to 6 The Provider will supply suitable accommodation in the London borough of Redbridge, which will accommodate between seven and nine users of service. Each user of service will have a furnished bedroom and will also have access to private toilet and bathing facilities and kitchen and dining provision. Users of service admitted will be allocated to their designated room with the Provider logging and tracking this information for reporting during their stay. Upon the completion of their stay, the Provider will be expected to clean and prepare the room within shortest period possible to ensure there is a sufficient turnaround with rooms for future users of service. The coproduced House Charter will inform users of service the consequences where intentional damage has been caused. It will not be the responsibility of NELFT to pay for any repair work. The property shall be secure for all members of staff and users of service within the building with effective security & emergency measures in place; this shall include but is not limited to the following: * fire alarms & fitted detection systems within the property * emergency lighting * fire extinguishers * fire doors * gas and electricity compliance * appropriate insurance.

Options: Option to extend the contract for two further 12 month periods.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 14.10.2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002617-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,642,302 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH EAST LONDON NHS FOUNDATION TRUST |
| Locality | RAINHAM |
| Post town | Romford |
| Postcode | RM13 8GQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | Rainham & Wennington |
| Westminster constituency | Dagenham and Rainham |
| Delivery location | TLI53 Redbridge and Waltham Forest |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LOOK AHEAD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79430000 - Crisis management services
- 85323000 - Community health services

## Release History

- 24 Jan 2025 at 16:46 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002617-2025
- 1 Oct 2024 at 11:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031346-2024

## Notice URLs

- https://www.nelft.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a48e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a48e.json.