---
title: "IT Service Management Solution"
ocid: "ocds-h6vhtk-04a541"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a541"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a541.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a541.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA"
published: "2024-10-03"
---

# IT Service Management Solution

Buyer: POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA  
Current stage: Tender  
OCID: ocds-h6vhtk-04a541

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a541.json)

## Summary

The Police and Crime Commissioner for Northumbria is initiating a tender for an IT Service Management Solution (ITSM), classified under the industry category of Software package and information systems (CPV code 48000000). This procurement is currently active and is being executed through an open procedure. The contract, valued at £950,000, is intended to establish a single supplier agreement spanning an initial 5-year period with the potential to extend for an additional 3 x 12 months, not exceeding a total of 8 years. Key dates include the tender period ending on 4th November 2024, with the same date set for both the bid opening and the start of the award period. The project location is specified as the UKC2 region in the United Kingdom, incorporating areas such as Longbenton, Newcastle.

This tender offers substantial opportunities for businesses specialising in IT service management and software solutions, especially those capable of providing comprehensive ITSM packages tailored to the public safety sector. Given the sizeable contract length and value, it presents a significant growth opportunity for businesses adept at delivering long-term, scalable IT solutions. Companies that have experience in handling industry-specific software packages and can meet the technical and economic selection criteria will be well-positioned to compete for this contract. The procurement method being open ensures a transparent and competitive bidding process, encouraging wide participation from qualified vendors.

## Notice

The force is seeking to establish a single supplier agreement for the provision of an IT Service Management Solution (ITSM). The contract will be for an initial 5 year agreement with the option to extend by 3 x 12 months. The contract duration will not exceed 8 years. Further detail can be found in the tender documents.

### Lot Information

Lot 1

The force is seeking to establish a single supplier agreement for the provision of an IT Service Management Solution (ITSM). The contract will be for an initial 5 year agreement with the option to extend by 3 x 12 months. The contract duration will not exceed 8 years. Further details can be found in the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031642-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2024 |
| Submission deadline | 4 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £950,000 |
| Lots value | £950,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA |
| Locality | LONGBENTON, NEWCASTLE |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLC2 Northumberland, and Tyne and Wear |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48517000 - IT software package

## Release History

- 3 Oct 2024 at 09:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031642-2024

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://www.northumbria.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a541. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a541.json.