---
title: "Oracle Support & Maintenance"
ocid: "ocds-h6vhtk-04a5d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a5d4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a5d4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a5d4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2024-10-04"
---

# Oracle Support & Maintenance

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-h6vhtk-04a5d4

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## Summary

The Care Quality Commission (CQC) has recently completed a tender process for "Oracle Support & Maintenance," classified under IT services, consulting, software development, Internet, and support. The tender, categorised as a services procurement, required annual Oracle Technical Support and Maintenance to aid the delivery of their CRM system. This procurement followed a negotiated procedure without prior publication due to the absence of competition for technical reasons, in line with The Public Contracts Regulations 2015, Regulation 32 (2b) (ii). The awarded contract, valued at £689,268.56, spans an initial period of six months with an option to extend for another six months, totalling 12 months. The contract, reference CQC I&D 129, was awarded on 27th September 2024 to ORACLE CORPORATION UK LIMITED.

This procurement presents significant business growth opportunities, particularly for companies specialising in IT services, software maintenance, and support. Although the current contract was awarded due to unique technical requirements that could only be fulfilled by Oracle, businesses with expertise in CRM system support and Oracle technologies should look for similar future tenders or subcontracting opportunities with the awarded provider. The Care Quality Commission, based in Newcastle upon Tyne, operates in the health sector and regularly needs various IT services, making it a valuable contact for businesses in the technology industry.

## Notice

The Care Quality Commission (CQC) require the services of the annual Oracle Technical Support and Maintenance to support the delivery of the CRM system.

This procurement was undertaken following the negotiated procedure without prior publication (above threshold).

Competition is absent for technical reasons inline with The Public Contracts Regulations 2015, Regulation 32. (2b) (ii).

The Contract is awarded for an initial period of 6 months with an option to extend for a further 6 months, a total period of 12 months.

Total Awarded Value is maximum of all charges including any optional contract extensions.

Contract Reference: CQC I&D 129

### Lot Information

Lot 1

The Care Quality Commission (CQC) require the services of the annual Oracle Technical Support and Maintenance to support the delivery of the CRM system.

This procurement was undertaken following the negotiated procedure without prior publication (above threshold).

Competition is absent for technical reasons inline with The Public Contracts Regulations 2015, Regulation 32. (2b) (ii).

The Contract is awarded for an initial period of 6 months with an option to extend for a further 6 months, a total period of 12 months.

Total Awarded Value is maximum of all charges including any optional contract extensions.

Contract Reference: CQC I&D 129

### Procurement Information

Continuation of existing services can only be provided by current provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031853-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £689,268 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Oct 2024 at 10:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031853-2024

## Notice URLs

- http://www.oracle.com
- https://www.cqc.org.uk/
- https://www.gov.uk/courts-tribunals/technology-and-construction-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a5d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a5d4.json.