---
title: "Digital Capabilities Framework"
ocid: "ocds-h6vhtk-04a617"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a617"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a617.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a617.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POST OFFICE"
published: "2025-03-03"
---

# Digital Capabilities Framework

Buyer: POST OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-04a617

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## Summary

Post Office Limited (POL) has completed the procurement process for a multi-lot Digital Capabilities Framework with the aim of establishing a panel of service providers for various digital-related services. The framework agreement, encompassing a total value of £13 million for the "Experience Design" lot, £3 million each for the "Products Ownership and Management" and "Measurement and Optimisation" lots, and £5 million for the "Cover All" lot, was awarded after a restricted procedure. The categories covered include Business and Management Consultancy and Related Services within the UK, with contracts signed on 17 January 2025. The procuring entity, Post Office Limited, is based in London, UK.

This tender offers significant opportunities for businesses specialising in digital services such as experience design, product management, and optimisation. Companies of various sizes were successful in this procurement, indicating that both large-scale enterprises and SMEs can find growth opportunities through such contracts. Businesses with expertise in UX/UI design, product ownership, and performance optimisation are particularly well-positioned to benefit from future tenders of this nature, as evidenced by the awarded suppliers, which include companies like Softwire Technology Limited, Nexer Digital Ltd, and e-Zest Solutions Limited among others.

## Notice

Post Office Limited (POL) established a panel of service providers for the provision of Digital related services. This is a multi-lot Framework Agreement consisting of 4 lots.

### Lot Information

Experience Design (Insight, Research, UX, UI, Design)

Provision of Experience Design (Insight, Research, UX, UI, Design) services.

Products Ownership and Management

Provision of Products Ownership and Management support services.

Measurement and Optimisation

Provision of Measurement and Optimisation support services.

Cover - All

This lot is for use where a requirement overlaps across more than one of the other lots on the framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007706-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2025 |
| Submission deadline | 4 Nov 2024 |
| Future notice date | Not specified |
| Award date | 17 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £21,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE |
| Additional buyers | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ACCENTURE (UK; BIG MOTIVE; CMC PARTNERSHIP CONSULTANCY; E-ZEST SOLUTIONS; ECLIPSE GROUP SOLUTIONS; ENSONO; FCAMARA; GATE ONE; MEDIAWORKS; NEXER DIGITAL; OLIVE JAR DIGITAL; SOFTWIRE TECHNOLOGY; UNBOXED CONSULTING; VE3 GLOBAL; ZENSAR TECHNOLOGIES (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 3 Mar 2025 at 16:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007706-2025
- 4 Oct 2024 at 15:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031964-2024

## Notice URLs

- https://postoffice.wax-live.com/S2C/SignIn.aspx
- https://postoffice.wax-live.com/S2C/SignIn.aspx.
- https://www.postoffice.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a617. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a617.json.