---
title: "ITSM (IT Management Service) Solution"
ocid: "ocds-h6vhtk-04a720"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a720"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a720.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a720.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON AND QUADRANT HOUSING TRUST"
published: "2024-10-09"
---

# ITSM (IT Management Service) Solution

Buyer: LONDON AND QUADRANT HOUSING TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-04a720

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a720)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a720.json)

## Summary

London and Quadrant Housing Trust is seeking bids for an Enterprise IT Service Management (ITSM) solution, under a tender with the title "ITSM (IT Management Service) Solution." This procurement falls within the services industry category, specifically IT services. Located at 29-35 West Ham Lane, Stratford, London E15 4PH, the procurement process is currently in the tender stage, utilising a selective procurement method described as a 'Restricted procedure'. Important dates include the tender submission deadline on 8th November 2024 and the second stage invitation date on 22nd November 2024. This project aims to obtain a SaaS Enterprise ITSM platform for integrating IT, HR, and Facilities, along with managed service support.

This tender presents significant business growth opportunities, particularly for companies specialising in IT services, consulting, software development, and support. Businesses that offer robust SaaS platforms with capabilities for integration across multiple organisational areas, and those experienced in providing managed IT support services, would be well-suited to compete. The selected vendor will contribute to enhancing service delivery, aligning operations, optimising resource use, and managing risks for London and Quadrant Housing Trust. Small to medium-sized enterprises with proven expertise in enterprise IT solutions and scalable support services would highly benefit from participating in this procurement.

## Notice

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

### Lot Information

Lot 1

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032410-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2024 |
| Submission deadline | 8 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON AND QUADRANT HOUSING TRUST |
| Locality | STRATFORD |
| Post town | East London |
| Postcode | E15 4PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Oct 2024 at 11:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032410-2024

## Notice URLs

- https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
- https://www.lqgroup.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a720. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a720.json.