--- title: "Media Monitoring & Analysis" ocid: "ocds-h6vhtk-04a72a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a72a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a72a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04a72a.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "WALES AND WEST UTILITIES" published: "2024-10-09" --- # Media Monitoring & Analysis Buyer: WALES AND WEST UTILITIES Current stage: Planning OCID: ocds-h6vhtk-04a72a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a72a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04a72a.json) ## Summary Wales And West Utilities (WWU) has initiated a tender process for comprehensive "Media Monitoring & Analysis" services, classified under market and economic research, polling, and statistics (CPV code: 79300000). This procurement is at the planning stage, with expressions of interest due by 30 October 2024. The services must cover 24/7 multi-channel media monitoring, including broadcast, print, online news, and social media, with daily reports, real-time news coverage, monthly executive-ready reports, and a user-friendly digital platform. The procurement process will be conducted via the Bravo procurement portal, and the anticipated budget for this contract is £320,000. This tender presents significant business opportunities for firms specialising in media monitoring, social listening, and analytics services. Ideal candidates would be those with the capability to provide extensive media coverage, sentiment analysis, and trends forecasting crucial for energy and utility sectors. Businesses that can offer sophisticated digital platforms for real-time data access, customisable reports, and integrated social media functionalities would be well-positioned to compete for this contract. This opportunity can help businesses expand their client base in the energy sector and demonstrate their expertise in handling complex media monitoring and analysis requirements. ## Notice We need comprehensive media monitoring and social listening services, providing reputation and sentiment analysis to help us identify the most relevant commentary across the fullest range of media and social channels. Wherever Wales & West Utilities (WWU) is being mentioned, we need to know about it and we need to understand whether our audience is talking positively or negatively about us and where we stand among the noise. We need access to real time information and clean data to help inform our communication campaigns, media engagement and stakeholder strategies. Data is vital to us in understanding the needs of our customers and monitoring customer feedback is integral to the work we do. Overall, we need a service that provides us with the information and data we need to get ahead of emerging trends across our industry and the energy sector as a whole. Requirements: * 24/7 multi-channel media monitoring covering broadcast, print media, online news, and social media across the UK * Daily reports of the main media stories and mentions with links to original content, delivered to specified in-boxes each day, 7 days per week * Real time news coverage and alerts for breaking news stories and conversations relevant to our business * Monthly 'Executive-ready' reports, analysis and recommendations * Integrated media licensing for digital access to original content, if possible * Social listening to provide insights into stakeholder and customer sentiment about WWU to help inform business strategies and enhance customer service (unified customer management functionality) * Access to day-to-day brand monitoring and analysis * Ability to visualise complex data including charts and graphs * User friendly and intuitive digital platform/dashboard for customisable self-analysis and for searching for relevant news items * Assigned account manager to develop full appreciation of our business needs and to identify reputational risks and opportunities * Integrated function to run tagged social media campaigns * Ability to respond to comments and messages via the platform, as well as assign tasks and schedule social media and PR releases * Multiple product licenses to engage colleagues across the business Metrics and analysis: * Volume of mentions and potential reach of mentions of WWU across multiple channels * Share of voice per platform: Identifying where our brand is being mentioned to help us identify where we should focus our time and energy * Sentiment analysis to understand how WWU is being perceived in discussions online, broken down by key variables including social media platform * Trends analysis: The most common topics associated with WWU * Top publications: The publications that are talking about our brand the most * Top location: Where our brand mentions are originating from * Top influencers and journalists: Who mentions our brand, products and/or key stakeholders * Industry benchmarking and comparisons across a range of metrics ### Lot Information Lot 1 Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Bec.Jones@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/032434-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Oct 2024 | | Submission deadline | 30 Oct 2024 | | Future notice date | 1 Dec 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £320,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES AND WEST UTILITIES | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8FZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 92 - Recreational, cultural and sporting services ### Codes - 72310000 - Data-processing services - 79300000 - Market and economic research; polling and statistics - 79310000 - Market research services - 79330000 - Statistical services - 79340000 - Advertising and marketing services - 92400000 - News-agency services ## Release History - 9 Oct 2024 at 13:00 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032434-2024 ## Notice URLs - https://sourcing4wwu.bravosolution.co.uk/web/login.html - https://www.wwutilities.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04a72a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04a72a.json.