---
title: "Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services"
ocid: "ocds-h6vhtk-04ab7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ab7f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ab7f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ab7f.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "POST OFFICE LIMITED"
published: "2024-10-11"
---

# Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services

Buyer: POST OFFICE LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-04ab7f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ab7f.json)

## Summary

Post Office Limited is in the planning stage for a tender titled "Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services". This procurement falls under the industry category "IT services: consulting, software development, Internet and support" (CPV code 72000000). The tender is valued at £45,000,000 and aims to secure application support services, including third and fourth line support, incident and problem management, and Oracle database administration. The procurement process is set to begin with suppliers required to register their interest and sign a standard POL NDA. Detailed communication regarding future notices is planned for 1st June 2026, encompassing services to be delivered across the UK.

This tender provides significant opportunities for companies specialising in IT services, particularly those with expertise in application support, software development, and database administration. Businesses experienced in managing complex software systems, like Java-based applications, and dealing with incident and problem resolution would be well-suited to compete. With a substantial contract value and a clear scope for ongoing support and development, participating in this tender could drive substantial business growth for qualified IT service providers.

## Notice

Horizon Application Support including Third and Fourth Line Support Services.

### Lot Information

Lot 1

Post Office are seeking a supplier to execute Horizon application support and ongoing development. Some of the key activities involved include Horizon application third and fourth line software support and fix, Incident & Problem Management, manage the development, change cycle and testing for codebase supporting Horizon (primarily Java), Oracle database support and administration and investigation and resolution of new software incidents within branch and/or central Horizon infrastructure

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032866-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | 31 May 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Oct 2024 at 15:08 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032866-2024

## Notice URLs

- http://redirect.transaxions.com/events/QPt6t
- https://www.postoffice.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ab7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ab7f.json.