---
title: "Website maintenance services"
ocid: "ocds-h6vhtk-04abcf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04abcf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04abcf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04abcf.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE CHILTERN RAILWAY COMPANY LIMITED"
published: "2024-10-15"
---

# Website maintenance services

Buyer: THE CHILTERN RAILWAY COMPANY LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04abcf

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## Summary

Chiltern Railways Limited (CRCL) is seeking tenders for the provision of website maintenance services to support its digital operations, including the website used for marketing, customer support, and ticket sales. This tender falls under the services category, specifically web server software development (CPV Code: 72212222). The procurement process, currently in the Tender stage, has a submission deadline of 13 November 2024. Interested parties must register their interest by 14 November 2024. The contract period is 1080 days with an option to extend by two years. The location includes services in the West Midlands and South-East England, covering regions such as London, Birmingham, Oxford, and Stratford-upon-Avon. The procurement method specified is a negotiated procedure with prior call for competition.

This tender presents significant opportunities for businesses specialising in digital services, such as website maintenance, hosting, data capture, SEO, and CRO services. Firms with expertise in managing large-scale, high-traffic websites and delivering seamless customer experience enhancements will be well-suited to compete. The opportunity also extends to offering additional digital services like reporting and analytics, content creation, and project management. Small and medium-sized enterprises, especially those capable of offering comprehensive digital solutions or willing to subcontract specific components, can leverage this contracting opportunity to grow their business and establish a long-term relationship with Chiltern Railways.

## Notice

Chiltern Railways Limited (CRCL) will be conducting a tender for the maintenance of its website and other digital services for passengers who travel on the rail network and in particular passengers who use CRCL train services. CRCL defines its website as: * A digital marketing website which will provide information to customers, CRCL marketing opportunities, customer support and account management. The website is also the "shop window" to allow CRCL to retail rail tickets online. The website can be found at https://www.chilternrailways.co.uk/ Other Digital Services are also expected to be provided by the winning bidder, including but not limited to - - Website Maintenance - Website Hosting -Data Capture -Reporting & Analytics -SEO/ Digital PR services -CRO Services -Project & Account Management

### Lot Information

Lot 1

Chiltern Railways Limited (CRCL) will be conducting a tender for the maintenance of its website and other digital services for passengers who travel on the rail network and in particular passengers who use CRCL train services. CRCL defines its website as: * A digital marketing website which will provide information to customers, CRCL marketing opportunities, customer support and account management. The website is also the "shop window" to allow CRCL to retail rail tickets online. The website can be found at https://www.chilternrailways.co.uk/ Website Maintenance will include the following as a minimum: * Overall technical management of CRCL's website, delivering acceptable performance and uptime in a compliant, secure manner * Resolution of incidents, bugs and issues * Integrations with relevant data systems to deliver critical customer support information * Working with CRCL to deliver website upgrades and improvements * An effective Content Management System allowing CRCL to add, change and delete website content easily and quickly The scope of this contract is maintenance of the current CRCL website. CRCL will be looking to deliver upgrades and improvements to the current website through the term of the contract, rather than seeking a new website to be built. Other Digital Services are also expected to be provided by the winning bidder. These will include: * Cookie compliance for CRCL's website and mobile apps (iOS and Android) * Accessibility tool for CRCL's website * Abandoned basket * Search Engine Optimisation / Conversion Rate Optimisation * Content creation This tender supports CRCL's digital ambitions, which focuses on delivering the best digital and journey experience with Chiltern, in a cost-effective manner. For Chiltern to be the best transport operator it can be, it needs a digital ecosystem that will deliver the levels of trust, security, support and inspiration that its customers are looking for. Chiltern operates regular services on four main routes, supporting communities in the West Midlands and South-East England: * London to Birmingham * London to Oxford * London to Aylesbury * London to Stratford-upon-Avon Locations served by Chiltern include Warwick, Leamington Spa, Banbury, Bicester Village, High Wycombe, Gerrards Cross and Wembley Stadium. It is a requirement that the preferred supplier can supply both the Website Maintenance and Digital Services. Bidders will be able to propose solutions that allow for sub-contracting if required to deliver both the Website Maintenance and Digital Services but there must be one lead bidder who CRCL will contract with if the bidder is successful and whom will be liable for all elements of the contract. Therefore only the lead supplier should respond to this Contract Notice and partake in the tender

Renewal: Option to extend by 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033112-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2024 |
| Submission deadline | 13 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,030,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHILTERN RAILWAY COMPANY LIMITED |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XP |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLG West Midlands (England), TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212222 - Web server software development services

## Release History

- 15 Oct 2024 at 10:22 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033112-2024
- 14 Oct 2024 at 13:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033003-2024

## Notice URLs

- https://chilternrailways.marketdojo.com
- https://www.chilternrailways.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04abcf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04abcf.json.