---
title: "Victim Services"
ocid: "ocds-h6vhtk-04ac26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ac26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ac26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ac26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR GWENT"
published: "2025-04-29"
---

# Victim Services

Buyer: POLICE AND CRIME COMMISSIONER FOR GWENT  
Current stage: Award  
OCID: ocds-h6vhtk-04ac26

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## Summary

The procurement process for the "Victim Services" contract, initiated by the Police and Crime Commissioner for Gwent, falls under the services category with a focus on community services. The procurement process, specifically aimed at providing support to crime victims, took place under an open procedure. This contract covers service delivery across regions UKL16, UKL2, and UKL21 in the United Kingdom. The active procurement stage, having been awarded to Victim Support, was completed in April 2025, with the contract being signed on 28th April 2025. The contract is valued at approximately £1,234,555.64 and underscores the buyer's commitment to supporting victims of crime in the specified regions.

The "Victim Services" tender presents ample opportunities for growth for businesses in the health and social work sector, particularly SMEs specializing in trauma-informed and needs-led support services. This procurement encourages the formation of consortia, thereby opening the arena for collaboration among smaller firms. Businesses offering high-quality community services focusing on emotional and practical support to crime victims could greatly benefit from such contracts, which also align with social values and technical quality as key award criteria. The ongoing need for tailored support services ensures long-term opportunities for firms capable of addressing diverse needs and adapting to different demographic requirements.

## Notice

The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.

### Lot Information

Lot 1

Police and Crime Commissioners across England and Wales were given the power and budget to determine local victims' services in 2012. Annually, the Gwent Police and Crime Commissioner receives a Victim Services Support Grant from the Secretary of State for Justice to provide or commission local victim support services to ensure that victims of crime are able to receive and access the support they need to cope with, and as far as possible recover, from the effects of crime. Within the Gwent Police and Crime Plan 2021-2025 the Commissioner has made supporting victims and protecting the vulnerable a priority. The Service shall support adults and children who have been affected by crime, either as a victim of crime or as a family or friend of a victim of crime. The Service shall provide emotional and practical support to enable Service Users to cope and recover from the harm they have experienced. The primary aim of the Service is to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Contractor shall deliver the main objectives of the Service which are to: i. Work with victims to understand the impact of the incident ii. Support victims to address the impact of crime iii. Support and improve victims experience of the criminal justice system iv. Provide trauma informed, needs led support to victims v. Provide a Service that identifies and adapts to a victim's protected characteristics and diversity needs vi. Provide visible, accessible, clear, good quality information about the support options to victims in Gwent vii. Ensuring that mechanisms are in place to listen to and receive feedback from Victims

Renewal: The initial term of this contract will be 3 years with the option to renew on an annual basis for 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017719-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | 14 Nov 2024 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,234,555 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR GWENT |
| Locality | CWMBRAN |
| Post town | Newport |
| Postcode | NP44 3FW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Torfaen |
| Electoral ward | Llantarnam |
| Westminster constituency | Torfaen |
| Delivery location | TLL16 Gwent Valleys, TLL2 East Wales, TLL21 Monmouthshire and Newport |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75200000 - Provision of services to the community
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85310000 - Social work services

## Release History

- 29 Apr 2025 at 15:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017719-2025
- 15 Oct 2024 at 11:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033131-2024

## Notice URLs

- https://etenderwales.bravosolution.co.uk
- https://etenderwales.bravosolution.co.uk/
- https://www.gwent.police.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ac26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ac26.json.