---
title: "Dynamic Support Register Keyworker Service"
ocid: "ocds-h6vhtk-04acbe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04acbe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04acbe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04acbe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD"
published: "2025-01-20"
---

# Dynamic Support Register Keyworker Service

Buyer: NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04acbe

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## Summary

The NHS Mid and South Essex Integrated Care Board (ICB), along with NHS Suffolk and North East Essex ICB and NHS Hertfordshire and West Essex ICB, has completed the procurement process for the "Dynamic Support Register Keyworker Service" under an open procedure. This contract starts on 1st April 2025 and runs until 31st March 2028, with a potential extension until 31st March 2030. The awarded supplier, HCRG Care Services Ltd, will provide non-clinical support services for children and young people with learning disabilities and/or autism within Southend, Essex, and Thurrock, UKH3 region. The contract's value over its initial term is £2,829,147, with an estimated value of £4,715,395 including potential extensions. The procurement process has now moved to the Award stage, and the contract has a total duration of 36 months.

This tender presents significant opportunities for businesses within the health and social care sector, particularly those experienced in providing support services for children and young people with special needs. Companies with strong capabilities in community health services, educational and medical software packages, and miscellaneous health services would be well-suited to compete. The contract involves working across a comprehensive partnership structure with multiple stakeholders, including local authorities and NHS bodies. The awarded contract also has provisions for potential service expansions, offering businesses the chance to grow and adapt their services based on performance and outcome evaluations, opening avenues for long-term business growth and sustainability.

## Notice

Hereafter all references to the Authority incorporates: NHS Mid and South Essex Integrated Care Board (ICB), NHS Suffolk and North East Essex ICB and NHS Hertfordshire and West Essex ICB. The Authority has awarded a contract for the Provision of a Pan Essex Dynamic Support Register Keyworker (non-clinical) Service (the Service) to HCRG Care Services Ltd, using an open procedure under the Public Contract Regulations 2015. The Contract will be for a term of 36 months from 1st April 2025 until 31st March 2028. The Authority provided for a potential extension of up to 24 months until 31st March 2030 to future proof this contract, but this is in no way guaranteed, and activation of such extension will be at the sole discretion of the Authority based on fundamental principles laid out in the Tender Documents, as well as the performance of the provider and results of any service evaluations undertaken. The Contract to be entered into by the Authority and the HCRG Care Services Ltd will be based on the NHS Terms and Conditions for the Provision of Services 2024/25 (version dated August 2022) and all subsequent variations thereof. The aggregate value of the contract over the term (including extensions) as advertised in Find a Tender Service is PS4,715,395 excluding VAT. The Contract Value for the three-year term, which acted as an affordability envelope for the purposes of bidding, is PS2,829,147.

### Lot Information

Lot 1

The Authority undertook an open tender to identify a suitably qualified and experienced and technically and professionally capable provider to deliver the Service for Children & Young People (CYP) with learning disabilities and/or autism (LD/A) up to the age of 25, within Southend, Essex & Thurrock (SET). Locally, SET have too many CYP with LD/A admitted to Tier 4 hospital settings according to national targets. Embedding the DSR Keyworker Service aims to reduce these admissions for those up to the age of 25 where avoidable and help to maintain and support the CYP's placement within the community. The Authority has appointed a single Preferred Bidder to manage all aspects of the Service. As such, a Lotting Strategy was deemed inappropriate and not used, as it risked creation of unnecessary fragmentation and complexity. Accordingly, the service has been offered as a single contract awarded to a single Preferred Bidder (HCRG Care Services Ltd). The team that facilitated this procurement was the LD/Autism Health Equalities Team (LD/A HET), hosted by Essex County Council, which works across the Transforming Care Partnership between the three Integrated Care Boards (ICB), which are named as Contracting Authorities in the Contract Notice, and the three Local Authorities. These are Essex County Council (ECC), Southend-on-Sea Unitary Authority and Thurrock Unitary Authority. The programme is delivered by all partners within the TCP, but the Service Development Funding (SDF) for this Service comes from NHSE directly to the ICB's. The partnership and funding flows are thereafter governed / mechanised under a Section 75 Agreement between partners, meaning the funding sits within ECC budgets purely as it hosts the LD/A HET team, to enable the team to deliver the programme of work. The Authority took the decision to name the ICBs in the Contract Notice as the Commissioners, as the proposed Contract will be managed by ICB Contract Manager(s) and Commissioners. However, the successful bidder is required to invoice ECC to enable the necessary payment mechanisms to be implemented because of where the funding is sitting/managed. The Local Authorities are not proposed to be party to the Contract.

Options: The Authority is providing for a potential extension of up to 24 months until 31st March 2030 to future proof this contract, but this is in no way guaranteed, and activation of such extension will be at the sole discretion of the Authority based on fundamental principles laid out in the Tender Documents, as well as the performance of the provider and results of any service evaluations undertaken.

Renewal: There is an option to extend for a further 24 months until 31/03/2030.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001821-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | 18 Nov 2024 |
| Future notice date | Not specified |
| Award date | 6 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,715,395 |
| Lots value | £4,526,780 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD |
| Additional buyers | NHS HERTS AND WEST ESSEX INTEGRATED CARE BOARD; NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS14 3HG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Fryerns |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HCRG CARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48180000 - Medical software package
- 48190000 - Educational software package
- 85000000 - Health and social work services
- 85140000 - Miscellaneous health services
- 85323000 - Community health services

## Release History

- 20 Jan 2025 at 10:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001821-2025
- 16 Oct 2024 at 11:45 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033350-2024
- 16 Oct 2024 at 11:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033346-2024

## Notice URLs

- http://www.hcrgcaregroup.com
- https://attain.bravosolution.co.uk/
- https://hertsandwestessex.icb.nhs.uk/
- https://submit.forms.service.gov.uk/form/314/raise-a-concern-with-public-procurement-review-service/1293
- https://suffolkandnortheastessex.icb.nhs.uk/
- https://www.midandsouthessex.ics.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04acbe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04acbe.json.