--- title: "Approved Doctors Information System and Short Course Data Base Support and Maintenance" ocid: "ocds-h6vhtk-04ad5d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ad5d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ad5d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ad5d.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "MARITIME AND COASTGUARD AGENCY" published: "2024-10-17" --- # Approved Doctors Information System and Short Course Data Base Support and Maintenance Buyer: MARITIME AND COASTGUARD AGENCY Current stage: Tender OCID: ocds-h6vhtk-04ad5d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ad5d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ad5d.json) ## Summary The Maritime and Coastguard Agency (MCA) has initiated a tender for the provision of IT managed services under the title "Approved Doctors Information System and Short Course Data Base Support and Maintenance." The project focuses on system maintenance services within the services industry category, located in Southampton, UK. The procurement process is in the tender stage, with an open procedure being employed. Key deadlines include the tender period ending on 18th November 2024, submission via electronic or written means, and a bid opening date on 14th November 2024. The potential contract period is two years with an option for a one-year extension, valuing up to £963,618 GBP, covering two specific lots—one for ADIS and another for SCDB. This tender offers significant growth opportunities for businesses specialising in IT managed services, particularly those experienced in system maintenance and software support. Companies capable of providing comprehensive support, including incident management, system upgrades, security patching, and proactive maintenance, would find this tender aligned with their capabilities. This opportunity is well-suited for suppliers who can demonstrate a high level of reliability and expertise in handling critical information systems for public sector clients. Competing for this contract could enhance the credentials of participating vendors in the public sector IT services market. ## Notice Provision of an IT managed service to the existing Approved Doctors Information System (ADIS) and Short Course Database system (SCDB) to ensure that the services are secure and functional and maintained. ### Lot Information LOT 1: IT Managed Service for the MCA's Approved Doctors' Information System (ADIS) A fully Managed Service for ADIS for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered. LOT 2: IT Managed Service for the MCA's Short Course Data Base (SCDB) 4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/033610-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Oct 2024 | | Submission deadline | 18 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 01/08/26 | ## Values | Field | Value | | --- | --- | | Tender value | £963,618 | | Lots value | £963,618 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MARITIME AND COASTGUARD AGENCY | | Locality | SOUTHAMPTON | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50324100 - System maintenance services ## Release History - 17 Oct 2024 at 14:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033610-2024 ## Notice URLs - https://assets.publishing.service.gov.uk/media/5e8d97c8d3bf7f1fb909b6bc/Public-Procurement-Review-Service-Scope-and-Remit.pdf - https://dft.app.jaggaer.com/web/login.html - https://www.gov.uk/government/organisations/maritime-and-coastguard-agency ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ad5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ad5d.json.