--- title: "Ticket Retailing Solutions" ocid: "ocds-h6vhtk-04adc7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04adc7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04adc7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04adc7.json" source: "Find A Tender Service" current_stage: "Award" buyer: "FIRST TRENITALIA WEST COAST RAIL LIMITED" published: "2024-10-18" --- # Ticket Retailing Solutions Buyer: FIRST TRENITALIA WEST COAST RAIL LIMITED Current stage: Award OCID: ocds-h6vhtk-04adc7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04adc7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04adc7.json) ## Summary The contracting process involves First Trenitalia West Coast Rail Limited, who are extending an existing contract titled "Ticket Retailing Solutions" in the IT services category. This contract focuses on the continuation and enhancement of the ticket issuing system used across Avanti West Coast's network, including station ticket offices, concourses, and on-board trains. Located in the UK, the process is currently in the Award stage, with the contract having been signed on 18th October 2024 for an interim period of up to 2 years. The procurement method utilised was limited, specifically an award procedure without prior publication of a call for competition, due to the necessity of maintaining system compatibility and avoiding disproportionate technical difficulties. This tender provides substantial opportunities for businesses specialising in IT services, particularly those with expertise in ticket retailing systems, barcode validation, and smart card technologies. Companies capable of ensuring seamless service continuity and system resilience would be well-suited to compete for similar future contracts. The extension is aimed at guaranteeing business continuity and minimising operational disruption, offering a strategic growth avenue for businesses with strong capabilities in integrated long-term solutions within the rail transport and ticketing sectors. ## Notice It is our intention to undertake an extension to an existing contract. The contract variation is for the extension of existing provision of 'at station' ticket issuing system capability and mobile ticket issuing system capability for an interim period of up to 2 years. Such extension is to provide an interim solution and service continuity pending review and definition of the required longer term solution and subsequent procurement process. ### Lot Information Lot 1 The provision of services in support of ticket retailing solutions to Avanti West Coast, for the continuation of the Ticket Issuing System deployed in ticket offices, on board trains, and on concourses. The ticket issuing system is used to retail tickets and associated products in Booking Offices, Station concourses and On-board trains. Validation service for barcode tickets and reads ITSO smart cards connected to the RDG industry TMS system. The validation service is integrated with the Avocet retail system and is also available as a separate scanning app. Validation is essential for revenue protection. Additional services including complimentary barcode tickets, barcode generation for staff passes, 1st class access system and Club Avanti passes and upgrades. ### Procurement Information This contract is to provide a ticket issuing system to retail tickets and associated products in Booking Offices, Station concourses and On-board trains and ; validation service for barcode tickets and reads ITSO smart-cards connected to the RDG industry TMS system. Due to a number of factors not least industry reform, business continuity and system resilience, affordability and minimization of change impact, this contract award and extension is deemed to be the optimal approach to provide a sustainable solution for the period concerned as it is clear the change of contracting partner at this juncture would result in the supply having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance. This is due to the situation that the current service uses technology that is significantly integrated into many parts of Avanti's business, and to move the services away from the current service partner would involve significant technical migration and implementation activities. Any technical or software architecture changes would mean that there will be additional costs, along with lost commercial benefits due to supporting and or adding more than one system at this juncture. This contract extension will ensure business continuity as there will be no technical or operational disruption of the services. The two-year contract extension is an interim solution pending further market review,analysis and testing which will consider influencing factors impacting future solutions,technologies, and business impact. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/033778-2024 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Oct 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 17 Oct 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST TRENITALIA WEST COAST RAIL LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 18 Oct 2024 at 13:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033778-2024 ## Notice URLs - https://www.avantiwestcoast.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04adc7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04adc7.json.