--- title: "Provision for Gateline and ticket checker for SWR" ocid: "ocds-h6vhtk-04af91" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04af91" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04af91.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04af91.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SOUTH WESTERN RAILWAY LIMITED" published: "2026-03-22" --- # Provision for Gateline and ticket checker for SWR Buyer: SOUTH WESTERN RAILWAY LIMITED Current stage: Award OCID: ocds-h6vhtk-04af91 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04af91) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04af91.json) ## Summary South Western Railway Limited is currently in the award stage of their procurement process for the "Provision of Gateline and ticket checker services" aimed at enhancing operations across various stations within their network, spanning from London Waterloo to Bournemouth and Salisbury. This contract primarily falls under the services category with a focus on personnel supply, classified under CPV code 79620000. The intended contract term is 23 months starting 20th April 2025, with a mobilisation phase due to begin in February 2025, and offers an optional three-year extension. Locations targeted include regions across the UK, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement is being conducted using a selective method, specifically a restricted procedure, highlighting the buying organisation's focus on adherence to health and safety legislation and achieving true value for money. The award for providing these services has already been activated as of 13th October 2025. This contract presents significant opportunities for businesses specialising in customer service and personnel supply services, particularly those capable of providing qualified staff who can meet customer expectation and comply with health and safety legislation. The prospective supplier must demonstrate a capacity to cover SWR Customer Service Assistants vacancies, deal with long-term and short-term sickness and provide robust absence cover across the network. Companies with experience in railway services and possessing relevant Achilles and ISO 9001 certifications will be particularly well-suited to compete. With multiple lots spanning various regions, businesses have the chance to extend their services over vast geographical areas, fostering growth through sustained service provision across a high-demand network. ## Notice Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001 ### Lot Information Gateline and ticket checkers Waterloo and metro region Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001 Options: 3 years optional extension Gateline and ticket checkers Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001 Options: 3 years optional extension Gateline ticket checkers all region Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to Bournemouth and Salisbury. The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one providing re-source for Waterloo and Metro Regions the other the Central, South and West Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long term and short-term sickness, absence and short notice cover. It is our intention to re-tender this contract for a period of 23 month from the 20th April 2025, mobilisation to start in February, with the option of a further three year extension under one or two lot covering the 45 Locations. As part of our re-tendering of this contract we expect from the successful supplier: * To adhere to all current and future, employee and health and safety legislation * Provide, staff that are professional and focused on meeting our customers' expectations. * That the contract will represent true value for money for South Western Railway * That any failings or damage by the supplier listed within the contract will be recognised and South Western Railway receive recompense. * That have achieved Achillies, ISO 9001 Options: 3 years optional extension ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/026029-2026 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Mar 2026 | | Submission deadline | 19 Dec 2024 | | Future notice date | 9 Dec 2024 | | Award date | 12 Oct 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH WESTERN RAILWAY LIMITED | | Additional buyers | FIRST MTR SOUTH WESTERN TRAINS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ2 Surrey, East and West Sussex, TLJ3 Hampshire and Isle of Wight, TLK South West (England), TLK2 Dorset and Somerset | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 22 Mar 2026 at 10:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026029-2026 - 9 Dec 2024 at 16:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/039662-2024 - 21 Oct 2024 at 10:52 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/033921-2024 ## Notice URLs - http://redirect.transaxions.com/events/88nGW - http://www.southwesternrailway.com - https://s2c-uk62.waxdigital.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04af91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04af91.json.