---
title: "Serious Fraud Office - Case Management System Tender"
ocid: "ocds-h6vhtk-04af92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04af92"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04af92.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04af92.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SERIOUS FRAUD OFFICE"
published: "2025-03-19"
---

# Serious Fraud Office - Case Management System Tender

Buyer: SERIOUS FRAUD OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-04af92

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## Summary

The Serious Fraud Office (SFO) has initiated a procurement process to acquire a Case Management System (CMS) tailored to meet their specialised requirements in investigating and prosecuting complex financial crimes. The procurement falls under the industry category of document management systems and has a value of £8,000,000. The procurement method being used is a restricted procedure, and the serious fraud office seeks to engage with a specialist provider experienced in the criminal justice marketplace. The procurement process is in the Tender stage, with the tender period ending on 20th November 2024 and the invitation to the second stage scheduled for 27th November 2024. The solutions must be cloud-based and configurable, deployed on a UK-based cloud service or compatible with one. The contract includes a possible extension clause, indicating long-term engagement opportunities.

This tender presents a significant opportunity for businesses specialising in cloud-based document and case management systems. Particularly, those with experience in delivering solutions to the public sector and the criminal justice system will find this tender aligned with their expertise. The Serious Fraud Office emphasises flexibility and adaptability, so businesses capable of providing innovative configurable solutions that maintain resilience against change are well-suited to compete. Additionally, the contract's high value and the option for long-term renewals suggest substantial business growth prospects. Potential bidders must be able to meet stringent security and integration requirements indicative of handling sensitive criminal case data.

## Notice

The Serious Fraud Office (SFO) is seeking to procure a Case Management System (CMS). The SFO aims to acquire proven, 'off-the-shelf', cloud-based software, that is configurable and has sufficient flexibility to be adapted to suit our specialist needs. Flexibility and adaptability will be crucial factors in deciding any winning bid. These qualities will permit SFO to maintain resilience against inevitable change, as the successful bid must represent a long-term solution that will continue to provide benefits and add value over time. In order to ensure adequate conformance to our unique operational requirements, the SFO is looking to contract with a specialist provider active in the criminal justice marketplace, with experience of implementing similar products for public sector bodies. The winning bidder will be responsible for the technical configuration and implementation of their solution, and must have the capacity and ability to deliver results on time and to budget. As a result of the sensitivity of the cases we tackle, the SFO requires that any winning solution must be either deployed on a UK located cloud service, or compatible with an existing UK located cloud service. We cannot consider bids where this prerequisite is not met.

### Lot Information

Lot 1

The SFO intends to acquire and implement a Case Management System via this procurement. The solution in question must be cloud-based, 'off the shelf', and of sufficient flexibility to be configurable to meet our specialist needs as an agency that both investigates and prosecutes complex economic and financial crime. The procurement will acquire a long-term solution to meet this requirement, and the winning solution must therefore be iterative by design and nature, to future-proof the system and ensure it continues to add value and benefit to the business over the course of the contract's term. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Options: The contract will have a 5 year extension clause on an annual renewal basis, i.e. 10 +1, +1, +1, +1, +1.

Renewal: The contract will have an extension clause.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010108-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | 20 Nov 2024 |
| Future notice date | Not specified |
| Award date | 12 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,548,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SERIOUS FRAUD OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1Y 5BS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLUE COMPUTING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48311100 - Document management system

## Release History

- 19 Mar 2025 at 11:43 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010108-2025
- 18 Mar 2025 at 11:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009874-2025
- 21 Oct 2024 at 11:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033922-2024

## Notice URLs

- http://www.sfo.gov.uk
- https://www.sfo.gov.uk
- https://www.sfo.gov.uk/publications/case-management-system-procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04af92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04af92.json.