---
title: "Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring"
ocid: "ocds-h6vhtk-04afb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afb4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES AND WEST HOUSING ASSOCIATION LTD"
published: "2025-05-09"
---

# Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Buyer: WALES AND WEST HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-h6vhtk-04afb4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04afb4.json)

## Summary

The current procurement process initiated by Wales and West Housing Association Ltd seeks to contract services for Out of Hours (OOH) Telephony and Remote Fire Alarm Equipment Monitoring across Wales. This open procedure is an opportunity in the services category, specifically classified under telephone-answering services and related call centre and alarm-monitoring services. The location for these services is specified as the UKL region. The procurement is in the Tender stage with an impending bid submission deadline on 22nd November 2024 at 12:00 PM. Contracts are awarded based on a balanced assessment of quality and price, and the contract will initially last for 720 days, with potential renewals for two 12-month periods.

This tender creates significant opportunities for businesses specialising in telecommunications and monitoring services to expand their operations within Wales. Companies with a robust foundation in call centre and alarm-monitoring operations, particularly those with affiliations to bodies like the Information Commissioner’s Office Data Protection Register or the Telecare Services Association, are well-suited to compete. The opportunity for recurring contracts adds to the attractiveness for long-term partnerships, presenting potential growth and competitive advantages in fulfilling social and environmental objectives through the stipulated Community Benefits. Engaging with this tender can aid businesses in establishing a reputable footprint in the housing and community amenities sector.

## Notice

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.

### Lot Information

Lot 1

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.

Renewal: 2 x 12 month periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019919-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2025 |
| Submission deadline | 22 Nov 2024 |
| Future notice date | Not specified |
| Award date | 9 May 2025 |
| Contract period | Not specified |
| Recurrence | Following conclusion of this contract or at any earlier time subject early termination of the agreement. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES AND WEST HOUSING ASSOCIATION LTD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 5DU |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Llanishen |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 9 May 2025 at 08:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019919-2025
- 21 Oct 2024 at 13:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033974-2024

## Notice URLs

- https://etenderwales.bravosolution.co.uk/home.html
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0573
- https://www.wwha.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04afb4.json.