---
title: "The provision of an Integrated Urgent Care Service to NHS Devon Integrated Care Board"
ocid: "ocds-h6vhtk-04afb8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afb8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afb8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afb8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2024-10-21"
---

# The provision of an Integrated Urgent Care Service to NHS Devon Integrated Care Board

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04afb8

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## Summary

NHS Devon Integrated Care Board (ICB) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) to Practice Plus Group Urgent Care Limited, following a tender process managed by NHS South, Central and West Commissioning Support Unit (SCW) in 2022. This contract encompasses services such as NHS 111 call handling, Clinical Assessment of 111 calls, and Out of Hours GP provision, focusing on urgent healthcare needs within Devon. The procurement was conducted under the "Light Touch Regime" of the Public Contracts Regulations 2015, leveraging the flexibilities provided by Articles 74 to 76. The process adhered to transparent and equitable practices, with completion and notification managed as of October 2024.

This IUCS contract presents significant opportunities for businesses specialising in healthcare services, telecommunication, and call centre operations. Companies proficient in providing clinical assessment and urgent care management, including multidisciplinary clinician teams, would find this tender particularly conducive to growth. The initiative aims to simplify healthcare access, integrate system-wide urgent care services, and enhance patient outcomes through efficient, phone-based consultations. Businesses capable of delivering integrated, high-quality services with a strong focus on adding value and ensuring cost-effectiveness will be well-positioned to compete in this procurement landscape.

## Notice

NHS Devon ICB (the Commissioner) is has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: * 111 call handling services (NHS 111) * Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS) * Out of Hours GP provision (OOH) This procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner in 2022 this notice is being issued retrospectively to allow a link to a modification notice. The original contract notice 2022/S 000-004971 was issued in 2022.

### Lot Information

Lot 1

NHS Devon ICB (the Commissioner) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: * 111 call handling services (NHS 111) * Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS) * Out of Hours GP provision (OOH) The NHS Long Term Plan clearly set out the need to act in redesigning the NHS urgent care 'access point', moving towards a "consult and complete" model. NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice, and treatment quickly. The service is significantly enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone, and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients have their issue resolved over the phone if possible, or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care. The core vision for the IUC service in Devon builds upon the success of NHS 111 in simplifying access for patients and increasing the confidence that they, commissioner, health professionals and most importantly the public have in services. The offer is easy access to urgent health care services that is fully integrated with all aspects of the system - through NHS 111. Integration sees urgent care services collaborating to deliver high quality, clinical assessment, advice, and treatment, with shared standards and processes and clear accountability and leadership. The 111 number must become the single telephony access point. The Clinical Assessment Service (CAS) is central to this, offering patients access to clinicians, both experienced generalists and specialists (such as Dental Nurses, Mental Health Nurses and Palliative Care Nurses). These clinicians will also be available to health professional colleagues who work with patients in the community, such as paramedics and nurses in nursing homes. Primary care out of hours and 111 services have been combined, and multidisciplinary clinicians added to the integrated working model. IUC services will book people into urgent face- to-face appointments where needed. This processed was managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner in 2022 this notice is being issued retrospectively to allow a link to a modification notice. The original contract notice 2022/S 000-004971 was issued in 2022. Additional information: At the end of the initial contract term the Commissioner will have an extension option for any number of periods up to a maximum of 3 years (with any initial extension period used being no less than 12 months), which will be awarded at their discretion (within a budget of PS167m over 8 years if the full contract term is fulfilled). The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

### Procurement Information

This notice is issued retrospectively, see notice 2022/S 000-004971 for the contract notice. This is in addition to the modification notice that was issued on the 21/10/2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033979-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £163,054,012 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Locality | EXETER |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRACTICE PLUS GROUP URGENT CARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 64200000 - Telecommunications services
- 79512000 - Call centre
- 85100000 - Health services
- 85312310 - Guidance services

## Release History

- 21 Oct 2024 at 14:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033979-2024

## Notice URLs

- http://www.onedevon.org
- https://practiceplusgroup.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afb8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04afb8.json.