---
title: "The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland"
ocid: "ocds-h6vhtk-04afe7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afe7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afe7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04afe7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP"
published: "2025-07-08"
---

# The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

Buyer: PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-04afe7

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## Summary

The procurement process for the Provision of a Hearing Aid User Support Service (HAUSS) has been led by the Procurement and Logistics Service on behalf of the Department of Health's Strategic Planning and Performance Group. This initiative aims to empower adult service users in Northern Ireland with hearing aids. Falling under the health and social work services category, this contract is valued at £1,894,028.50 GBP and encompasses a location-specific focus on the UK, particularly Northern Ireland. This tender process, now in the award stage post-completion, underwent an open procurement procedure with the contract being actively awarded to the Royal National Institute for Deaf People (RNID) as of 26th June 2025. It included an initial contract period of three years with options for extensions, offering a significant opportunity for service expansion within its scope.

This tender opens substantial opportunities for businesses specialised in healthcare services, particularly those capable of providing substantial support and user empowerment for hearing aid users. The open procedure and significant contract value indicate a competition-ready environment for qualified large organisations, as evident by the award to the RNID. Small and medium-sized enterprises (SMEs) with innovative approaches in health service delivery and experience in empowering end-users might have also been well-placed to engage in this process. The focus on empowering individuals posits an excellent growth opportunity for businesses looking to expand their operations in the health and social work services sector within the UK.

## Notice

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

### Lot Information

Lot 1

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland. Additional information: In section 1.2 it states that this procurement is a joint procurement. This is not a joint procurement; it is operated by Business Services Organisation PaLS on behalf of the Department of Health- Strategic Planning and Performance Group . The value in ll.1.7 and V.2.4 includes an initial contract period of 3 years with option to extend for up to 2 x 12 months, and for a further extension option of 18 months as detailed in section 27 of B Document SS20a Scoping and Specification. This value also includes provision for an increase in the overall budget to procure up to 40 percent additional Service, as detailed in section 1.6 of B Document SS20a Scoping and Specification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038095-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | 14 Jan 2025 |
| Future notice date | 30 Nov 2024 |
| Award date | 25 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,894,028 |
| Lots value | £1,894,028 |
| Awards value | Not specified |
| Contracts value | £1,894,028 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE DEPARTMENT OF HEALTH- STRATEGIC PLANNING AND PERFORMANCE GROUP |
| Additional buyers | BELFAST HEALTH AND SOCIAL CARE TRUST; BUSINESS SERVICES ORGANISATION- PROCUREMENT AND LOGISTICS SERVICE ON BEHALF OF THE STRATEGIC PLANNING AND PERFORMANCE GROUP OF THE DEPARTMENT OF HEALTH NORTHERN IRELAND; DOH - STRATEGIC PLANNING AND PERFORMANCE GROUP; NORTHERN HEALTH AND SOCIAL CARE TRUST; PROCUREMENT AND LOGISTICS SERVICE; SOUTH EASTERN HEALTH AND SOCIAL CARE TRUST; SOUTHERN HEALTH AND SOCIAL CARE TRUST; WESTERN HEALTH AND SOCIAL CARE TRUST |
| Locality | ARMAGH |
| Post town | Northern Ireland |
| Postcode | BT61 7PR |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN07 Armagh City, Banbridge and Craigavon |
| Local authority | Armagh City, Banbridge and Craigavon |
| Electoral ward | Cathedral |
| Westminster constituency | Newry and Armagh |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROYAL NATIONAL INSTITUTE FOR DEAF PEOPLE RNID |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 8 Jul 2025 at 08:48 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038095-2025
- 7 Jul 2025 at 15:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037990-2025
- 9 Dec 2024 at 12:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/039599-2024
- 22 Oct 2024 at 08:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034054-2024

## Notice URLs

- https://etendersni.gov.uk/epps
- https://www.find-tender.service.gov.uk/Notice/005530-2023

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04afe7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04afe7.json.