---
title: "Complaints and Members Enquiries Solution"
ocid: "ocds-h6vhtk-04b007"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b007"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b007.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b007.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2024-10-22"
---

# Complaints and Members Enquiries Solution

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-h6vhtk-04b007

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b007)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b007.json)

## Summary

The London Borough of Newham has completed the procurement process for a project titled "Complaints and Members Enquiries Solution." This procurement, classified under the industry category "Software package and information systems," sought a delivery partner to customise and develop a CRM platform specifically for handling complaints and member enquiries. The process fell under the "goods" procurement category and was conducted using a limited method without prior publication of a call for competition, justified by a desktop evaluation using CCS GCloud 13. The contract, worth £195,000, was awarded on 5th June 2024 to HSO Enterprise Solutions Ltd, based in Sale, UK. The procurement fell outside the scope of application of the directive, which did not necessitate a prior competitive call.

This tender presents significant opportunities for businesses specialising in CRM solutions and software development, particularly those experienced in customisation and deployment of CRM platforms for public services. SMEs operating within the information systems sector could find this tender particularly appealing due to the specialised nature of the work and the substantial contract value. By securing such contracts, businesses can enhance their portfolio, showcase their expertise in providing tailored IT solutions for public administrations, and potentially secure future opportunities within the public sector. Business entities looking to grow in governmental technology services are well-suited to compete for similar contracts in the future.

## Notice

Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham

### Lot Information

Lot 1

Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham

### Procurement Information

Desktop evaluation using CCS GCloud 13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034107-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £195,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI41 Hackney and Newham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HSO ENTERPRISE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Oct 2024 at 10:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034107-2024

## Notice URLs

- http://www.newham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b007. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b007.json.