--- title: "Lived Experience Services across the South East Health and Justice Secure Estate" ocid: "ocds-h6vhtk-04b01f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b01f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b01f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b01f.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NHS ENGLAND" published: "2025-05-23" --- # Lived Experience Services across the South East Health and Justice Secure Estate Buyer: NHS ENGLAND Current stage: Award OCID: ocds-h6vhtk-04b01f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b01f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b01f.json) ## Summary The procurement process for "Lived Experience Services across the South East Health and Justice Secure Estate" was initiated by NHS England, and it covers administrative healthcare services within secure settings located in regions such as Kent, Medway, Surrey, Thames Valley, Sussex, and the Isle of Wight. The procurement has been divided into six lots, awarded on 23rd May 2025, with contracts expected to commence on 1st July 2025. With the process managed by NHS South, Central and West Commissioning Support Unit, this tendering includes a three-year initial term with an option for a further three-year extension. The primary objective is to re-commission Lived Experience Services by engaging service users in the improvement of healthcare services within these secure facilities. The total estimated annual contract value across all lots is approximately £405,000. This stage of the procurement is complete and spans across various prisons and youth establishments in the South East of England, with the health services classified under CPV code 75122000. This tender provides significant opportunities for SMEs and other businesses specialising in administrative healthcare services, particularly those capable of engaging with and understanding diverse service user experiences. Companies involved in healthcare consultation, patient engagement, or those offering independent oversight could find this procurement particularly beneficial for business growth. With a focus on quality and independent patient feedback channels, businesses that can demonstrate expertise in healthcare advisory roles or have experience with the justice sector's healthcare challenges are well-positioned to compete. Moreover, the open procurement method used in this process underscores transparency and provides equal opportunity for various suppliers to participate, facilitating entry for new market players alongside established entities. ## Notice NHS England Health & Justice South East (the Commissioner) seeks to re-commission Lived Experience Services within the South East Secure Adult estate and Secure Children's and Young People's (CYP) estate. The procurement is split into 6 lots: Lot 1: Kent & Medway prisons - HMP Swaleside, HMP Elmley, HMP Standford Hill, HMP Maidstone, HMP/YOI Rochester, HMP/YOI East Sutton Park and HMP Cookham Wood Lot 2: Surrey prisons - HMP Send, HMP/YOI Downview, HMP Coldingley, HMP/YOI High Down and HMP/YOI Bronzefield Lot 3: Thames Valley prisons - HMP Grendon, HMP Springhill, HMP Huntercombe, HMP Bullingdon and HMP Aylesbury Lot 4: Sussex, Hampshire & Isle of Wight (IOW) prisons - HMP Ford, HMP Lewes, HMP/YOI Winchester and HMP IOW Lot 5: South East Immigration Removal Centres (IRCs) - Gatwick IRC (Brook House & Tinsley House) and Campsfield House IRC Lot 6: South East CYP establishments - Lansdowne Secure Children's Home (SCH), Swanwick Lodge SCH, Oasis Restore Secure School and the South East Framework for Integrated Care Community Services. The contribution of service users who have first-hand experience of using the health and wellbeing services within the secure settings is essential to the delivery of effective services and informing the commissioning process. The Commissioner is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of health and wellbeing services. The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. The service will be expected to consult / engage with service users on the full range of health and wellbeing services delivered within the establishments via delivery of both on-site and remote service user engagement / participation activities. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The Lived Experience Services will be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). Currently, there are no planned procurement processes scheduled within the South East Detained Estates. Should this position change, the Commissioners will engage in dialogue with the successful provider to understand the financial implications (if any) of the required procurement support and the relevant contract/s may be varied to include additional funding, if required. It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years, with an option to extend for a further 3 years, at the sole discretion of the Commissioner. TUPE may apply. The maximum annual contract value for each lot is: * Lot 1 = PS119,000 * Lot 2 = PS85,000 * Lot 3 = PS85,000 * Lot 4 = PS68,000 * Lot 5 = PS34,000 * Lot 6 = PS59,000 This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. ### Lot Information Kent and Medway prisons The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. Lot 2: Surrey prisons The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. Thames Valley prisons The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. Sussex, Hampshire & Isle of Wight (IOW) prisons The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. South East Immigration Removal Centres (IRCs) The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. South East CYP establishments The key aims of the Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of health and wellbeing services, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to secure setting management, the healthcare providers and commissioners * To enable Commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision in South East secure settings * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the South East secure settings are equivalent to those in the wider community. * To hold commissioners and healthcare providers to account around their delivery against statutory duties. Options: an option to extend for a further 3 years, at the sole discretion of the Commissioner. Renewal: It is anticipated that the contracts will commence on 1st July 2025. The Contracts will be for an initial term of 3 years (36 months), with an option to extend for a further 3 years, at the sole discretion of the Commissioner. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/026807-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2025 | | Submission deadline | 7 Feb 2025 | | Future notice date | 1 Nov 2024 | | Award date | 22 May 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,350,000 | | Lots value | £1,350,000 | | Awards value | Not specified | | Contracts value | £1,325,328 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8UG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | TLJ South East (England), TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ2 Surrey, East and West Sussex, TLJ3 Hampshire and Isle of Wight, TLJ4 Kent | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 3 | | Supplier names | ABL HEALTH; EPIC CONSULTANTS; PEER POWER YOUTH | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75122000 - Administrative healthcare services ## Release History - 23 May 2025 at 14:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026807-2025 - 8 Jan 2025 at 16:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000570-2025 - 22 Oct 2024 at 12:16 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034145-2024 ## Notice URLs - https://atamis-1928.my.salesforce.com/?ec=302&startURL=/visualforce/session?url=https://atamis-1928.lightning.force.com/lightning/page/home - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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