--- title: "NECS523 - NEAS Third-Party 111 and IUC CAS Procurement Framework" ocid: "ocds-h6vhtk-04b03a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b03a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b03a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b03a.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST" published: "2024-10-22" --- # NECS523 - NEAS Third-Party 111 and IUC CAS Procurement Framework Buyer: NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-h6vhtk-04b03a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b03a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b03a.json) ## Summary The North East Ambulance Service NHS Foundation Trust (NEAS) is in the planning stage for a procurement framework titled "NECS523 - NEAS Third-Party 111 and IUC CAS Procurement Framework." This tender pertains to health and social work services in the North East of England, covering counties such as Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. The procurement process is detailed to begin with market engagement in late March 2025 and the tender publication slated for 1st April 2025, allowing sufficient time for the completion of the procurement, award, and mobilisation phases before the existing contracts expire on 30th September 2025. This upcoming tender represents a significant growth opportunity for businesses equipped to deliver Third Party 111 Online and Primary Care Speak To (PCST) services. The scope of services includes clinical call-back dispositions accessible via 111 Online and through telephone-based triage. Firms with experience, qualifications, and the necessary resources to manage these critical healthcare services in the specified geographic locations will find this an advantageous opportunity. The procurement is structured into four lots, each focused on different areas within the North East, offering potential business growth for providers skilled in clinical assessment and urgent care services. ## Notice North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract. North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East. We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year. The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST: 1) Northumberland, North Tyneside, Newcastle 2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield) 3) North Tees, South Tees The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025. This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes. Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published. ### Lot Information Lot 1 - 111 Online North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract. North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East. We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year. The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST: 1) Northumberland, North Tyneside, Newcastle 2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield) 3) North Tees, South Tees The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025. This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes. Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published. Lot 2 - Primary Care Speak To Dispositions (Northumberland, North Tyneside, Newcastle) North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract. North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East. We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year. The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST: 1) Northumberland, North Tyneside, Newcastle 2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield) 3) North Tees, South Tees The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025. This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes. Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published. Lot 3 - Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington) North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract. North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East. We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year. The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST: 1) Northumberland, North Tyneside, Newcastle 2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield) 3) North Tees, South Tees The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025. This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes. Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published. Lot 4 - Primary Care Speak To Dispositions (North Tees, South Tees) North of England Commissioning Support (NECS) are working for and on behalf of the North East Ambulance Service NHS Foundation Trust (NEAS) to alert the market of a possible future opportunity in which we will invite proposals from suitably experienced, qualified, and resourced providers of 111 Online and Primary Care Speak To (PCST) services to support the delivery of the Trust's North East and North Cumbria Integrated Care Board (NENC ICB) commissioned 111 and Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) contract. North East Ambulance Service NHS Foundation Trust (NEAS) are the Ambulance (Blue Light) Emergency Service for the North East of England. As one of 10 English NHS Ambulance Trusts, we work across the region to provide emergency ambulance care and patient transport services to over 2.7 million people. We also provide the region's 999 and NHS 111 non-emergency phone lines, provide medical cover at events, and deliver first aid training to businesses and communities in the North East. We operate from 60+ sites and cover almost 3,500 square miles, including the counties of Durham, Northumberland, Tyne and Wear, and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar, Cleveland, and Stockton-on-Tees. We employ more than 3,000 people and respond to approximately 400,000 emergency and urgent incidents each year. The Trust currently calls upon third-party providers to support the delivery of clinical call-back dispositions via 111 Online, and Primary Care Speak To (PCST) dispositions reached through the telephone-based triage of 111 calls. These services are provided regionally, in the case of 111 Online, and in three geographical sub-lots in the case of PCST: 1) Northumberland, North Tyneside, Newcastle 2) North Durham, South Durham (including the Durham Dales, Easington and Sedgefield) 3) North Tees, South Tees The services are secured via NHS Standard Sub-Contracts until 30th September 2025. The purpose of this PIN is to inform the market of our current position, and our intention to carry out a procurement exercise to re-tender these services. We intend to undertake market engagement with potential suppliers in late March 2025 and publish this tender opportunity on 1st April 2025. This will provide sufficient time between tender issue and end date of the current contracts in which to complete the tender, award, and mobilisation processes. Suppliers with the capacity and capability to provide Third Party 111 Online and Primary Care Speak To (PCST) services within the North East of England are asked to note this PIN and the planned tender issue date (1st April 2025). An outline of the proposed lot structure is provided further within this PIN, with detailed specifications of each lot to be included within the tender documents when published. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034186-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Oct 2024 | | Submission deadline | Not specified | | Future notice date | 31 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £11,360,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST | | Locality | NEWCASTLE | | Post town | Newcastle upon Tyne | | Postcode | NE15 8NY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Lemington | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 22 Oct 2024 at 14:17 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034186-2024 ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome - https://www.neas.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b03a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b03a.json.