--- title: "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service" ocid: "ocds-h6vhtk-04b0ba" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b0ba" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b0ba.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b0ba.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "TRANSPENNINE TRAINS LIMITED" published: "2024-10-23" --- # TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service Buyer: TRANSPENNINE TRAINS LIMITED Current stage: Tender OCID: ocds-h6vhtk-04b0ba [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b0ba) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b0ba.json) ## Summary Transpennine Trains Limited is inviting tenders for the implementation and management of a Single Customer View Data Platform and the managed service of their current CRM solution, as part of procurement ID TPT134. This tender falls within the IT services industry category, specifically covering consulting, software development, Internet and support, and is located in Manchester (region UKD33). The procurement is currently at the tender stage, with submissions due by 25 November 2024. The estimated procurement value is £3,000,000 GBP, encompassing Lot A for the data platform (estimated at £2,200,000 GBP) and Lot B for the CRM managed service (estimated at £800,000 GBP). The contract period is 720 days with an option to extend up to 36 months. Interested suppliers must proceed through a negotiated procedure with prior call for competition, requiring electronic or written submissions. This tender represents a significant opportunity for businesses specialising in IT services, particularly those with expertise in data platform solutions and CRM managed services. Companies that can provide comprehensive data solutions, meet stringent functional and non-functional requirements, and ensure GDPR compliance will find this opportunity lucrative. Additionally, firms with robust Salesforce Marketing Cloud experience can leverage their capabilities to support and enhance Transpennine Trains' campaign operations. With the potential for multi-year extensions, this procurement offers long-term growth prospects for established IT service providers and those looking to expand their portfolio in the transportation sector. ## Notice TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement. ### Lot Information Lot A - Data Platform including Implementation and Managed Service Data Solution - provide a data solution that meets the functional and non-functional requirements. Implementation - building and implementing the proposed data solution that will provide a Single Customer View. Managed Service - full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy - lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects - scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC Renewal: Option to extend up to 36 months Lot B - CRM Managed Service Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud "SFMC" CRM solution. Campaign Operations - lead on and support TPT with utilising SFMC for campaign operations. Training - lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC Renewal: Option to extend up to 36 months ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034387-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Oct 2024 | | Submission deadline | 25 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | £3,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPENNINE TRAINS LIMITED | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 6LT | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Piccadilly | | Westminster constituency | Manchester Central | | Delivery location | TLD33 Manchester | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72212481 - Sales or marketing software development services ## Release History - 23 Oct 2024 at 18:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034387-2024 ## Notice URLs - https://www.delta-esourcing.com/respond/X8VTB9P5YC - https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./X8VTB9P5YC - https://www.tpexpress.co.uk/about-us ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b0ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b0ba.json.