---
title: "Tenant Satisfaction Measures and Customer Satisfaction Surveys"
ocid: "ocds-h6vhtk-04b165"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b165"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b165.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b165.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BELIEVE HOUSING LIMITED"
published: "2025-03-19"
---

# Tenant Satisfaction Measures and Customer Satisfaction Surveys

Buyer: BELIEVE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04b165

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b165.json)

## Summary

Believe Housing Limited, located in Seaham, County Durham, has completed the procurement for "Tenant Satisfaction Measures and Customer Satisfaction Surveys" in the market research services industry. The tender, issued through an open procedure, aimed to appoint a contractor to conduct these surveys. The final contract, worth £290,000, was awarded to Acuity Research and Practice Limited on 10 January 2025. The tender process began with an active status in October 2024 and involved an electronic submission method with the bid opening occurring on 25 November 2024. The project targets the UKC14 region, and the contract period is set to begin on 1 April 2025, ending on 31 March 2027, with options for extension.

This tender presents significant growth opportunities for businesses specializing in market research services, particularly those experienced in conducting satisfaction surveys for housing associations. With a budget of £290,000 and potential extensions, it is an attractive prospect for small and medium-sized enterprises (SMEs) capable of providing robust data collection and analysis services. Companies adept at delivering high-quality customer satisfaction measures can leverage this contract to demonstrate their expertise and expand their client base in the public sector, particularly within housing and community amenities.

## Notice

Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys

### Lot Information

Lot 1

Tenant Satisfaction Measures and Customer Satisfaction Surveys

Renewal: Option to extend the contract for up to a further 12 months on three occasions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010128-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | Not specified |
| Award date | 10 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | £290,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELIEVE HOUSING LIMITED |
| Locality | SEAHAM |
| Post town | Sunderland |
| Postcode | SR7 7TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Dawdon |
| Westminster constituency | Easington |
| Delivery location | TLC14 Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH AND PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 19 Mar 2025 at 12:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010128-2025
- 25 Oct 2024 at 12:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034676-2024

## Notice URLs

- https://in-tendhost.co.uk/believehousing/aspx/Home
- https://www.believehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b165. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b165.json.