---
title: "NHS 111 Service - Milton Keynes"
ocid: "ocds-h6vhtk-04b173"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b173"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b173.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b173.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD"
published: "2024-10-25"
---

# NHS 111 Service - Milton Keynes

Buyer: NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04b173

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## Summary

NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board has initiated a procurement process for the provision of integrated urgent care services, including NHS 111 Service and Clinical Assessment Service, in Milton Keynes. This procurement process falls under the Health Care Services (Provider Selection Regime) Regulations 2023 and has a total estimated contract value of £4.9 million. The standstill period for this contract award notice began on 25th October 2024, and any representations by providers must be submitted by 6th November 2024. The contract is to be awarded following a direct award process without prior publication and will cover a service period from 1st October 2025 to 30th September 2028.

This tender offers significant growth opportunities for businesses specialising in healthcare services. Specifically, businesses providing remote triage services, clinical decision support systems, and multidisciplinary clinical assessment services are well-suited to compete. The chosen provider will see integration opportunities with primary care and urgent care services, enhancing their service portfolio. Additionally, the focus on integrated urgent care services, including mental health and clinical support, aligns with national policy developments, making it an ideal opportunity for experienced healthcare providers to expand their operations within the UK healthcare sector.

## Notice

NHS 111 Service - Milton Keynes: Integrated Urgent Care (NHS111 and Clinical Assessment Service) services. Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK.

### Lot Information

Lot 1

Integrated Urgent Care (NHS111 and Clinical Assessment Service) services. Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK. The transformation of IUC directly impacts core general practice and primary services, specifically same day and urgent general practice and vice versa. National policy developments including the development of unscheduled care coordination hubs has been an important consideration as the services are delivered against a national NHSE Service Specification as follows: NHS111 is a remote triage service accessed via telephone or online. Both services use a Clinical Decision Support System called NHS Pathways, to support the remote assessment of callers to 111 or 999, or visitors to NHS111 Online. The 111-telephony service uses an Interactive Voice Response (IVR) system. This provides an initial filter to direct callers along the appropriate pathway within the NHS111 process. It can also connect callers directly with another service such as a Mental Health Crisis Team. Clinical Assessment Service (CAS) contains an MDT, with at least one senior responsible GP available 24/7 with additional GPs rostered according to demand. Working with them, also rostered according to demand and local need are specialists such as advanced nurse practitioners, pharmacists, dental nurses, mental health nurses and palliative care nurses. During consultations, CAS clinicians will use a Clinical Decision Support System (CDSS) or an agreed clinical protocol to complete the episode on the telephone where possible. The ICB are intending to award a contract an existing provider following direct award process C and the approximate lifetime value of the contract is PS4.9m plus activity growth, cost inflation and efficiencies. The services are intended to be provided for a period of three years from 01st October 2025 to 30th September 2028.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight of 06th November 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034703-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2LJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLH2 Bedfordshire and Hertfordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DHU HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Oct 2024 at 14:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034703-2024

## Notice URLs

- https://bedfordshirelutonandmiltonkeynes.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b173. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b173.json.