---
title: "Integrated Urgent Care (111 & Out of Hours) Service"
ocid: "ocds-h6vhtk-04b175"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b175"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b175.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b175.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD"
published: "2024-10-25"
---

# Integrated Urgent Care (111 & Out of Hours) Service

Buyer: NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04b175

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## Summary

The NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board has issued a notice of intent to award a contract under the Provider Selection Regime (PSR) for Integrated Urgent Care (NHS111 & Out-of-Hours) services, falling under the healthcare services category (CPV code: 85100000). This contract, with an estimated value of £40.6 million, spans from 1 October 2025 to 30 September 2028 and involves services closely integrated with primary care. The standstill period for representations by providers is open until midnight on 6 November 2024. The procurement method is a direct award without prior publication of a call for competition, exempt from the Public Contracts Regulations 2015. The intended supplier is HERTS URGENT CARE, a large-scale healthcare provider based in Welwyn Garden City.

This tender offers substantial opportunities for businesses specialising in healthcare services, particularly those focusing on urgent care, telephonic triage, and primary care services. Companies proficient in delivering integrated healthcare solutions that can adapt to both remote and face-to-face consultations, and are well-versed in national NHS service specifications, would find this contract highly beneficial for business growth. Moreover, the long-term nature of the contract allows for stability and potential expansion within the healthcare sector, making it an attractive proposition for providers aiming to solidify their market position.

## Notice

Integrated Urgent Care (NHS111, Clinical Assessment Service, GP OoH's) services: Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK.

### Lot Information

Lot 1

Integrated Urgent Care (NHS111, Clinical Assessment Service, GP OoH's) services. Integrated Urgent Care Services are inextricably linked to delegated primary care commissioned services and have been considered together when determining a sustainable approach for provision within BLMK. The transformation of IUC directly impacts core general practice and primary services, specifically same day and urgent general practice and vice versa. National policy developments including the development of unscheduled care coordination hubs has been an important consideration as the services are delivered against a national NHSE Service Specification as follows: NHS111 is a remote triage service accessed via telephone or online. Both services use a Clinical Decision Support System called NHS Pathways, to support the remote assessment of callers to 111 or 999, or visitors to NHS111 Online. The 111-telephony service uses an Interactive Voice Response (IVR) system. This provides an initial filter to direct callers along the appropriate pathway within the NHS111 process. It can also connect callers directly with another service such as a Mental Health Crisis Team. The CAS contains an MDT, with at least one senior responsible GP available 24/7 with additional GPs rostered according to demand. Working with them, also rostered according to demand and local need are specialists such as advanced nurse practitioners, pharmacists, dental nurses, mental health nurses and palliative care nurses. During consultations, CAS clinicians will use a Clinical Decision Support System (CDSS) or an agreed clinical protocol to complete the episode on the telephone where possible. The GP OoH's service manages all Primary Care Dispositions that have resulted from the NHS111 process during the GP Practice out of hours periods (18:30 to 08:00 weekdays and all day at weekends and Bank Holidays). This is for both NHS111 telephony and NHS111 Online outcomes. The service is delivered both remotely and face to face. Remote assessment will be by telephone and video if available (GP Triage). Face to face services will be delivered from bases known as IUC Treatment Centres (Base Visit) and in patients' homes (Home Visit). GP OoH's services will use a Clinical System to record all episodes of care and will have access to Patient GP Records. The ICB are intending to award a contract an existing provider following direct award process C and the approximate lifetime value of the contract is PS40.6m plus activity growth, cost inflation and efficiencies. The services are intended to be provided for a period of three years from 01st October 2025 to 30th September 2028.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by midnight of 06th November 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034705-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £40,600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2LJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | TLH2 Bedfordshire and Hertfordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HERTS URGENT CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Oct 2024 at 14:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034705-2024

## Notice URLs

- https://bedfordshirelutonandmiltonkeynes.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b175. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b175.json.