---
title: "IT Service Management System"
ocid: "ocds-h6vhtk-04b186"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b186"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b186.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b186.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SENEDD CYMRU / WELSH PARLIAMENT"
published: "2024-10-25"
---

# IT Service Management System

Buyer: SENEDD CYMRU / WELSH PARLIAMENT  
Current stage: Tender  
OCID: ocds-h6vhtk-04b186

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b186)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b186.json)

## Summary

Senedd Cymru / Welsh Parliament is seeking to procure an IT Service Management System, categorised under software-related services, to manage core IT processes such as Incident Management, Request Fulfilment, and Knowledge Management. This procurement process, currently in the tender stage, utilises a selective restricted procedure. Prospective suppliers are required to register on the Bravo Solution portal to access the Pre-Qualification Questionnaire (PQQ). The tender submission deadline is set for 27th November 2024, and the contract, which is valued at £284,000, is located in Cardiff Bay. The initial contract period is for five years, with the option to extend for an additional two years, leading to a potential renewal in 2032 if extended.

This tender presents significant opportunities for businesses specialising in IT service management solutions to engage with a high-profile public legislative body. Companies with robust capabilities in software-related services, particularly those experienced in IT process management, will find this contract valuable for business growth. It provides access to long-term engagement with the Senedd Cymru / Welsh Parliament, supporting the governmental IT infrastructure, thus enhancing visibility and credibility in the public sector. Suitable businesses should possess strong technical and economic credentials to meet the selective requirements of this procurement process.

## Notice

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

### Lot Information

Lot 1

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Renewal: There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034729-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2024 |
| Submission deadline | 27 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £284,000 |
| Lots value | £284,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SENEDD CYMRU / WELSH PARLIAMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF99 1SN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Butetown |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 25 Oct 2024 at 14:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034729-2024

## Notice URLs

- https://etenderwales.bravosolution.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:053888-2018:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0424
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507
- https://www.senedd.wales.org/abthome/abt-procurement.htm

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b186. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b186.json.