---
title: "NHS24 Clinical Reasoning Engine"
ocid: "ocds-h6vhtk-04b1b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1b5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1b5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1b5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS 24"
published: "2025-03-04"
---

# NHS24 Clinical Reasoning Engine

Buyer: NHS 24  
Current stage: Award  
OCID: ocds-h6vhtk-04b1b5

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## Summary

NHS 24, based in Glasgow, is currently in the award stage of procuring a new Clinical Reasoning Engine (CRE) as part of a Digital Transformation Programme (DTP). The project falls under the Medical software package industry category and is located in Scotland (Region: UKM). The procurement process follows a limited procedure due to the absence of viable alternatives for technical reasons. The contract, awarded to Elsevier B.V., aims to replace the existing decision support tool critical to services including the 111 service, Forensic Medical Examination, Scottish Emergency Dental Service, and the Mental Health Hub. The signed contract date is 17 October 2024, with the tool needed for software testing by December 2024 to ensure continuity of service and patient safety.

This tender presents a significant growth opportunity for businesses specialising in medical software and information technology services. Companies capable of providing advanced decision-making tools tailored for clinical settings could establish themselves within the healthcare sector. The contract, valued at £4,500,000 over an initial three-year period with an optional two-year extension, would benefit firms capable of ensuring integration with existing NHS 24 systems and maintaining high clinical safety standards. This project is particularly suitable for large-scale enterprises like Elsevier, which can offer specialised, proprietary systems to meet the unique demands of NHS 24’s clinical operations.

## Notice

This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

### Lot Information

Lot 1

The Decision Support tool is a critical component of NHS 24 systems. It aids call handlers in providing safe, patient-centred care for services such as the Forensic Medical Examination (FME), Scottish Emergency Dental Service (SEDS), Mental Health Hub, and the 111 service. The entire 111 service is designed around a clinically safe decision support tool to guide callers to the right endpoint. The current tool, Arezzo, provided by Elsevier, manages clinical protocols and provides the ability to triage patients. During delivery of the replacement Contact Centre CRM, it was identified that the current tool is approaching end of life and becoming unsupported, with a replacement product (CRE) being offered. Having undergone considerable procurement and market research, CRE was confirmed as the only viable option to balance, risk,cost, technical feasibility, ease of implementation and critically, patient safety. Additional information: NHS24 intends to award a contract for the Provision of a Clinical Reasoning Engine under the terms of Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015.

Options: The contract has one optional two year extension period.

### Procurement Information

Please refer to section VI.3) additional information in this notice for more detail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007796-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS 24 |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 4EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Cardonald |
| Westminster constituency | Paisley and Renfrewshire North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELSEVIER |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48180000 - Medical software package
- 72222300 - Information technology services

## Release History

- 4 Mar 2025 at 11:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007796-2025
- 28 Oct 2024 at 09:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034795-2024

## Notice URLs

- http://www.nhs24.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000780828
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b1b5.json.