--- title: "First Rail Travel Disruption Information Services" ocid: "ocds-h6vhtk-04b1dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1dd" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1dd.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1dd.json" source: "Find A Tender Service" current_stage: "Award" buyer: "FIRST RAIL HOLDINGS LIMITED" published: "2024-10-28" --- # First Rail Travel Disruption Information Services Buyer: FIRST RAIL HOLDINGS LIMITED Current stage: Award OCID: ocds-h6vhtk-04b1dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b1dd.json) ## Summary First Rail Holdings Limited has completed a public procurement process for the extension of an existing contract to provide real-time rail disruption management information services across the United Kingdom. This contract, classified under transport services, aims to continue offering vital services for a period of two years while options for a longer-term solution are reviewed. The procurement method used was limited and negotiated without the publication of a contract notice, justified by the unique nature of the software and the necessity to avoid any service disruption. The signing of the contract was finalised on 28th October 2024. This tender offers substantial growth opportunities for businesses involved in transport software or data services, particularly firms that have proprietary solutions for managing and disseminating real-time information. Organisations specialised in creating integrated and scalable software systems for high-stakes environments would find this contract especially beneficial. It underscores the importance of adaptability and seamless service provision in complex and large-scale operations, making it an ideal opportunity for companies looking to demonstrate their capabilities in critical infrastructure projects. ## Notice It is our intention to undertake an extension of an existing contract. The extension of the existing contract is for the provision to provide real-time rail disruption management information services, for a period of two years. Such extension is to continue providing the solution pending review and definition of options for a potentially longer term alternative solution and subsequent procurement process. ### Lot Information Lot 1 The provision of real-time rail disruption management information services using a supplier's propriety software to First TOC (train operating companies) and open access operators, employees and its customers across the rail business for a period of 2 years. This information is used to improve transport outcomes, enhance customer satisfaction, and test and predict the outcomes of different scenarios in the transport sector. Information dissemination channels include mobile app, desktop, websites, email, tablets, Customer Information Screens, and other bulletin boards. ### Procurement Information First Rail has an obligation to provide continuous real time travel management disruption data. There is no option to do nothing nor have a break in service given the importance, scale and complexity of the services delivered. Under 50(1)(c) of the regulations, the nature of the product is unique, and no reasonable alternative or substitute solution exists. The software algorithm programme is propriety to the supplier and currently no other single software solution can be utilised to supply the crucial interfaces to all of the multiple third-party systems served. Under 50(1)(e) of the regulations, in the case of supply contracts for additional deliveries by the original supplier which are intended either as a partial replacement of supplies, or installations, or as the extension of existing supplies or installations, a change of supplier at this juncture would result in the supply having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance because the current service uses technology that is significantly integrated into many parts of First's business, and to move the services away from the current service partner would involve significant and costly technical migration and implementation activities. Any technical or software architecture changes would mean that existing investment would be lost, along with commercial benefits due to supporting and or adding more than one system at this juncture. This contract extension will ensure business continuity as there will be no technical or operational disruption of the services. The two-year contract extension is an interim solution pending further market review, analysis and testing which will consider influencing factors impacting future solutions, technologies, and business impact. Any future activity will be in accordance with the utilities contract regulations with respect to prior publication of a periodic indicative notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034870-2024 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Negotiated without publication of a contract notice | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Oct 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 28 Oct 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST RAIL HOLDINGS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 60 - Transport services (excl. Waste transport) ### Codes - 60000000 - Transport services (excl. Waste transport) ## Release History - 28 Oct 2024 at 14:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034870-2024 ## Notice URLs - https://www.firstgroupplc.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b1dd.json.