---
title: "Transport & Mobility Managed Service (TMMS) and Associated Services"
ocid: "ocds-h6vhtk-04b1f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1f4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1f4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b1f4.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON COUNCILS"
published: "2024-10-28"
---

# Transport & Mobility Managed Service (TMMS) and Associated Services

Buyer: LONDON COUNCILS  
Current stage: Tender  
OCID: ocds-h6vhtk-04b1f4

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## Summary

London Councils has initiated a tender for a "Transport & Mobility Managed Service (TMMS) and Associated Services" project, open for tender on 28th October 2024, with a submission deadline of 9th December 2024. This tender is categorised under the goods industry, specifically focusing on smart cards. The process includes four primary lots: Customer Relationship Management system and portal, Managed Service for smartcard IT infrastructure, Data Matching and Cleansing services, and Health Emergency Badge production. The project aims to replace the current arrangement ending in October 2025 and encompasses a centralised procurement in London, UK. The contract period for each lot concludes on 6th April 2035, featuring a five-year initial term with potential annual renewals.

This tender presents significant opportunities for diverse businesses involved in IT solutions, smartcard production, and data analytics. Companies specialising in customer relationship management systems and card management services, as well as those with expertise in data processing and data cleansing, are particularly well-suited. Successful bidders will benefit from a strategic partnership with London Councils, potentially accessing substantial contracts worth up to £16 million. The competitive procedure with negotiation procurement method ensures that businesses with robust capabilities can showcase their strengths and secure a role in this comprehensive public transport facilitation project.

## Notice

London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution and Portal Lot 2 Managed Service Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service Lot 3 Data Matching, Cleansing & Management Services Lot 4 Health Emergency Badge

### Lot Information

Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution & Portal

London Councils is responsible for the delivery of the Concessionary Transport Schemes, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology. The Council's contract for online customer portal and card management bureau is due to end in October 2025 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in London over the next five years. Specifically the London Councils is looking to purchase the following services: * Data Transfer / Transition to a new system; * Customer Relationship Management or Case Management software system; * Online portal for ordering Smart Card / Media for use by general public and or Transport Staff; * Data Analytics;

Renewal: The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035.

Managed Service, Contact Centre, Card Production, ITSO & HOPS

The production of cards from validated data through personalisation to their dispatch by post. The service is to be compliant with the relevant ECNTS and ITSO specification and usually requires personalisation and encoding on Oyster pre encoded cards, some cards (less than 1%) may be issued as Oyster only. The contractor will be required to hold in stock pre-encoded Oyster cards. To personalise and/or produce smart, magnetic strip or other cards for London Councils and other authorities. This may include cards for the London Taxicard scheme which are currently magnetic strip and require personalisation. The contractor must offer a tariff for card purchase, bespoke card encoding, personalisation, application processing, data capture and validation, card management and customer interface. * Commercial Smart Card / Smart Media; * Production of Smart Cards / Media; * Distribution of Smart Cards/Media; * Smart Card / Media support through a back-office system (HOPS); * Contact centre; * Secure Smart Card / Media data exchange(ISAM); * Hosting Services; * Maintenance and Support as appropriate for the all the above services; * PCI DSS compliant payment mechanism; * System integration of all of the above services including utilising API's to connect to other local authority systems

Renewal: The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035.

Data Matching, Cleansing & Management Services

Data Matching, Cleansing & Management Services Data cleansing and verification services for concessionary travel.

Renewal: The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035.

Health Emergency Badge (HEB) CMS & Card Production

The HEB is for health professionals involved in the delivery of primary urgent healthcare to patients in their place of residence' LC intends to rebrand this service to bring it in line with current day practices and to allow a more efficient process for applicants, boroughs and LC officers to manage the scheme with autonomy and accountability. The CMS must have the capability for LC officers to manage and process applications electronically and provide specific management reports to support the system functionality. The CMS will allow health professionals to apply for, pay, track and manage their applications on the system efficiently and effectively. The CMS will have a secure access portal for local authorities to access certain defined badge and HPO user details within their borough.

Renewal: The initial term of the contract is five years from April 2025 to April 2030. Thereafter five extensions, of 12 monthly increments, are allowed taking the end date to April 2035.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034899-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2024 |
| Submission deadline | 9 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000,000 |
| Lots value | £16,030,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON COUNCILS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4R 9AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Dowgate |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30162000 - Smart cards
- 48445000 - Customer Relation Management software package
- 72316000 - Data analysis services

## Release History

- 28 Oct 2024 at 15:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034899-2024

## Notice URLs

- http://www.londoncouncils.gov.uk
- http://www.proactisplaza.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b1f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b1f4.json.