---
title: "ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System"
ocid: "ocds-h6vhtk-04b23f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b23f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b23f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b23f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VICTIM AND SURVIVORS SERVICE NORTHERN IRELAND"
published: "2025-04-03"
---

# ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

Buyer: VICTIM AND SURVIVORS SERVICE NORTHERN IRELAND  
Current stage: Award  
OCID: ocds-h6vhtk-04b23f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b23f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b23f.json)

## Summary

The Victims and Survivors Service Northern Ireland (VSSNI) has embarked on a public procurement process for supportive IT services in the "Support, Maintenance and Development of the Victims and Survivors Service Management Information System." This project falls under the category of IT services, specifically consulting, software development, internet, and support. The location for this procurement is Belfast, Northern Ireland (UKN). The process entered the award stage on 3rd April 2025, with the successful bidder, Endeavour Information Solutions, being awarded a contract valued at £151,000 GBP. The primary objective is to offer a comprehensive, managed support service, including maintenance, enhancements, and changes to VSSNI's bespoke MS Dynamics-based CRM system.

This tender provides robust opportunities for businesses specialising in IT service support, maintenance, and CRM development. With an initial contract duration of two years and options to renew for three additional twelve-month periods, companies can secure a long-term engagement with guaranteed incremental revenues. SMEs, particularly those with expertise in Microsoft Dynamics 365 and end-to-end IT service management, can significantly benefit from this competitive bid. Enterprises capable of ensuring high-quality service delivery, efficient contract management, and compliance with data security and GDPR standards are well-suited for this procurement opportunity.

## Notice

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

### Lot Information

Lot 1

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Options: The initial contract duration is for two years with three additional options to extend for up to 12 months on each occasion.

Renewal: This Contract is for an initial period of 2 years with 3 optional extension periods of up to 1 year each

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012795-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2025 |
| Submission deadline | 28 Nov 2024 |
| Future notice date | Not specified |
| Award date | 2 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £151,667 |
| Lots value | £151,667 |
| Awards value | Not specified |
| Contracts value | £151,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICTIM AND SURVIVORS SERVICE NORTHERN IRELAND |
| Additional buyers | VICTIMS AND SURVIVORS SERVICE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8EN |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENDEAVOUR INFORMATION SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48600000 - Database and operating software package
- 48780000 - System, storage and content management software package
- 48800000 - Information systems and servers
- 72000000 - IT services: consulting, software development, Internet and support
- 72212731 - File security software development services
- 72212732 - Data security software development services
- 72212780 - System, storage and content management software development services
- 72212783 - Content management software development services
- 72222300 - Information technology services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72700000 - Computer network services

## Release History

- 3 Apr 2025 at 12:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012795-2025
- 29 Oct 2024 at 13:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035023-2024

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b23f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b23f.json.