---
title: "BTA2005 IT Service Desk"
ocid: "ocds-h6vhtk-04b35f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b35f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b35f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b35f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VISITBRITAIN/VISITENGLAND"
published: "2024-11-01"
---

# BTA2005 IT Service Desk

Buyer: VISITBRITAIN/VISITENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-04b35f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b35f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b35f.json)

## Summary

The procurement process for the "BTA2005 IT Service Desk" has been concluded. The buying organisation, VisitBritain/VisitEngland, sought to provide an 'Extended Hours’ Service Desk to its 21 overseas locations and its Head Office based in London. This contract, classified under "Information technology services" (CPV: 72222300), reached the award stage with Little Fish (UK) Limited being the chosen supplier. The procurement employed a limited method, specifically a framework further competition under the CCS Technology Services 3 (RM6100), and falls outside the directive scope, as it did not involve a prior publication of a call for competition. The contract, valued at £218,791, was signed on 1st October 2024.

This procurement presents significant business growth opportunities, particularly for companies specialising in IT services and support. As the procurement focused on the quality of service (70%) and price (30%), businesses with a robust capability in providing high-standard, extended operational hours of IT support would be highly competitive in such tenders. The framework further competition process highlights opportunities for businesses already recognised within the procurement frameworks to leverage their existing certifications and partnerships.

## Notice

Provision of a Follow the Sun' or 'Extended Hours' Service Desk to BTA 's 21 locations
overseas and a Head Office based in London.

### Lot Information

Lot 1

Route to market Framework Further Competition. CCS Technology Services 3. RM6100.

### Procurement Information

Route to market Framework Further Competition. CCS Technology Services 3. RM6100.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035512-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £218,791 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VISITBRITAIN/VISITENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 1 Nov 2024 at 15:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035512-2024

## Notice URLs

- https://www.visitbritain.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b35f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b35f.json.