---
title: "Contact Centre Solution 2025-29"
ocid: "ocds-h6vhtk-04b390"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b390"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b390.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b390.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAIRN HOUSING ASSOCIATION"
published: "2025-03-06"
---

# Contact Centre Solution 2025-29

Buyer: CAIRN HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-04b390

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b390)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b390.json)

## Summary

Cairn Housing Association is currently in the active tender stage for procuring a "Contact Centre Solution" for the period 2025-29. This opportunity is focused on the industry category of system and support services and is based in Edinburgh, specifically at Cairn Housing, 22 Hopetoun Street, EH7 4GH. The contract is set to run for an initial duration of four years, with the possibility of two one-year extensions. The tender process is open, and submissions must be completed electronically by 12:00 PM on 2nd December 2024. The award decision will begin at 12:30 PM on the same date. Interested suppliers must meet suitability criteria as outlined in the tender documents and adhere to the electronic submission procedures detailed on the Public Contracts Scotland website.

This tender presents a significant growth opportunity for businesses specialising in system and support services, particularly those experienced in delivering contact centre solutions. Companies with strong capabilities in customer channel management, operator user experience, and system integrations will find this contract well-suited to their strengths. The focus on quality assurance and support, alongside integration capabilities, emphasises the need for robust and comprehensive solutions. Additionally, businesses that provide electronic ordering, invoicing, and payment methods will have an advantage in aligning with the procurement's requirements.

## Notice

Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.

### Lot Information

Lot 1

As per appended Invitation to Tender

Renewal: Term can be extended by up to an additional 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008169-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2025 |
| Submission deadline | 2 Dec 2024 |
| Future notice date | Not specified |
| Award date | 6 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAIRN HOUSING ASSOCIATION |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4GH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 6 Mar 2025 at 11:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008169-2025
- 4 Nov 2024 at 08:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035577-2024

## Notice URLs

- http://www.cairnha.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000782221
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA17262

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b390. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b390.json.