---
title: "Service Quality Regime 2024"
ocid: "ocds-h6vhtk-04b3e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b3e9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b3e9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b3e9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRENITALIA C2C LIMITED"
published: "2025-03-06"
---

# Service Quality Regime 2024

Buyer: TRENITALIA C2C LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04b3e9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b3e9.json)

## Summary

Trenitalia c2c Limited, located in London, United Kingdom, is seeking suppliers for their "Service Quality Regime 2024" under an open procurement procedure classified under CPV code 79313000 (Performance review services). This procurement is related to the measurement, management, and reporting of Trenitalia c2c's Service Quality Regime, with additional classifications including support services for railway transport and customer-care services. The tender opened on 5th November 2024, with submissions due by 5th December 2024. The awarded contract, valued at £1,750,000 and expected to last 720 days, may be renewed for up to three additional years. The contract was signed on 4th March 2025 and currently has active status.

This tender offers significant opportunities for businesses specialising in performance review, technical inspection, auditing services, and customer-care services, particularly those experienced in the railway sector. Participating in this procurement can help suitable firms expand their service offerings and enhance their market presence within the railway service industry. The use of an open procedure ensures a fair selection process, encouraging competitive bids from qualified businesses interested in contributing to Trenitalia c2c's operational excellence.

## Notice

C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

### Lot Information

Lot 1

Service Quality Regime - further information was supplied within the tender documentation.

Renewal: Option to renew for a further 36 months (3 x 12 months)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008224-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2025 |
| Submission deadline | 5 Dec 2024 |
| Future notice date | Not specified |
| Award date | 4 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,750,000 |
| Lots value | £1,750,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRENITALIA C2C LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3R 6DL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Billingsgate |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLH3 Essex |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 63711000 - Support services for railway transport
- 71631000 - Technical inspection services
- 79212000 - Auditing services
- 79313000 - Performance review services
- 79342320 - Customer-care services

## Release History

- 6 Mar 2025 at 15:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008224-2025
- 5 Nov 2024 at 10:02 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035737-2024

## Notice URLs

- https://c2c-rail.ukp.app.jaggaer.com
- https://c2c-rail.ukp.app.jaggaer.com/go/161093660192FBB90FE6
- https://www.c2c-online.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b3e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b3e9.json.