---
title: "Customer Experience Platform Technologies"
ocid: "ocds-h6vhtk-04b403"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b403"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b403.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b403.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GEDLING BOROUGH COUNCIL"
published: "2024-11-05"
---

# Customer Experience Platform Technologies

Buyer: GEDLING BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04b403

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b403.json)

## Summary

Gedling Borough Council is seeking suppliers to provide components for a new Customer Experience Platform, including a Customer Relationship Management (CRM) system, a Content Management System, and a Booking Solution. This procurement process, under the open procedure, aims to replace existing systems such as the council’s website and in-house forms solution. The procurement, classified under Customer Relation Management software development services, is categorized as services and is available in the region of UKF1, Arnold, Nottingham. The tender stage commenced on 5th November 2024, and submissions are required in written English by 10th December 2024 at noon. The planned bid opening and award period start the same day.

This tender presents significant opportunities for businesses specialising in CRM, content management, and booking solutions to expand their market reach by partnering with a local government authority. Companies with expertise in Customer Relation Management software packages and experience in implementing comprehensive digital solutions for public sector bodies would be well-suited to compete. The long contract period of 1800 days offers stability and the potential for sustainable growth in the public sector IT services market.

## Notice

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work.

### Lot Information

Customer Relationship Management System

Customer Relationship Management System

Content Management System

Content Management System

Booking Solution

Booking Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035788-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2024 |
| Submission deadline | 10 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GEDLING BOROUGH COUNCIL |
| Locality | ARNOLD, NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 6LU |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Gedling |
| Electoral ward | Ernehale |
| Westminster constituency | Gedling |
| Delivery location | TLF1 Derbyshire and Nottinghamshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 5 Nov 2024 at 12:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035788-2024

## Notice URLs

- https://in-tendhost.co.uk/gedling/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b403. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b403.json.