---
title: "Suffolk Hearing Advisory Service 24-25"
ocid: "ocds-h6vhtk-04b4ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b4ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b4ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b4ad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SUFFOLK AND NORTH EAST ESSEX ICB"
published: "2025-01-13"
---

# Suffolk Hearing Advisory Service 24-25

Buyer: NHS SUFFOLK AND NORTH EAST ESSEX ICB  
Current stage: Award  
OCID: ocds-h6vhtk-04b4ad

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## Summary

NHS Suffolk and North East Essex Integrated Care Board (ICB) has awarded the contract for the "Suffolk Hearing Advisory Service 24-25". This contract, classified under Health and social work services (CPV: 85000000), aims to provide repair services for NHS hearing aids and support users to maximise their hearing aids' potential. The project is located in Suffolk, UKH14 region, and the procurement stage is completed, with the contract formally awarded on 11 July 2024. The service provision is set for the period from 1 April 2024 to 31 March 2025, holding a lifetime value of £42,000 excluding VAT. This procurement was conducted under the Provider Selection Regime (PSR) as per the Health Care Services Regulations 2023, using a direct award process without prior publication of a call for competition.

This tender presents significant opportunities for businesses specialising in healthcare services, particularly those experienced in providing support and maintenance for hearing aids. Service providers with a strong track record in integrating healthcare systems and demonstrating effective collaboration and service sustainability are well-suited to compete for this contract. Furthermore, those prioritising social value and innovation within the healthcare sector will find substantial growth opportunities here, as the contract may contemplate additional similar or complementary service expansions during its tenure. The direct award and assurance criteria confirm the buyer's preference for service providers maintaining high standards of quality, accessibility, and economic value in their operations.

## Notice

The service is to provide access for the repair of NHS hearing aids and support to understand and use hearing aids to get their full potential.

### Lot Information

Lot 1

People with hearing aids can get them repaired and gives access to advice and support to ensure they are used and that people get the full potential from them. Support is provided for those suffering from hearing loss and they are signposted to other emotional and practical support for them and their families. NHS Suffolk and North East Essex Integrated Care Board are awarding the contract named within this notice under the Direct Award C process which is outlined within the Health Care Services (Provider Selection Regime) Regulations 2023. The provider named in this notice is an existing provider and has been reviewed through a Key Criteria assessment to ensure the awarding body is satisfied with current performance and reasonably expects the provider to be able to satisfy the contract which is the subject of this notice. The contract which is the subject of this notice has not changed considerably when compared with the existing / previous contract delivered by the named provider. The ICB may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 19th November 2024 (8 working days following publication of intention to award notice). They should be submitted in writing to procurement@snee.nhs.uk. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. Award decision-makers: SNEE ICB Alliance Directors * No conflicts of interest, or potential conflicts of interest, were declared by any decision makes. The decision to award this contract in line with Direct Award Process C was based on evaluation against the five required key criteria as follows: * Quality and Innovation - Assured - SNEE ICB are assured that the provider is delivering a safe and effective service as required by the specification and contract they are currently delivering. * Integration, Collaboration and Service Sustainability - Assured - SNEE ICB are assured that the provider is positively impacting on the integrated care system through their integration and collaboration delivered as a requirement of the specification or alternative elements linked to the delivery. * Value - Assured - SNEE ICB are assured that the provider is delivering value to the integrated care system and the cost of change would not be outweighed by the potential benefit of a new provider. * Improving Access, Reducing Health Inequalities and Facilitating Choice - Assured - SNEE ICB are assured that the provider is meeting needs of the population to ensure equitable access and choice as required by the specification and contract. * Social Value - Assured - SNEE ICB are assured that the provider is delivering in line with the SNEE Green Plan, supporting with the implementation of carbon reduction and increase in initiatives which positively impact on the wider determinants of health.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001037-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £42,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SUFFOLK AND NORTH EAST ESSEX ICB |
| Locality | COLCHESTER |
| Post town | Colchester |
| Postcode | CO4 9QR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Colchester |
| Electoral ward | Highwoods |
| Westminster constituency | Colchester |
| Delivery location | TLH14 Suffolk CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HERTFORDSHIRE HEARING ADVISORY SERVICE (ALSO KNOWN IN SUFFOLK AS SUFFOLK HEARING ADVISORY SERVICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 13 Jan 2025 at 14:16 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001037-2025
- 7 Nov 2024 at 13:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036093-2024

## Notice URLs

- https://in-tendhost.co.uk/snee-icb/aspx/Home
- https://suffolkandnortheastessex.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b4ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b4ad.json.