--- title: "Residential Digital Front Door Platform" ocid: "ocds-h6vhtk-04b5c2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b5c2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b5c2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04b5c2.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LANCASHIRE COUNTY COUNCIL" published: "2024-11-12" --- # Residential Digital Front Door Platform Buyer: LANCASHIRE COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-04b5c2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b5c2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04b5c2.json) ## Summary Lancashire County Council is initiating a procurement process to implement a Residential Digital Front Door Platform intended to benefit residents and local businesses in the Lancashire region. This tender, classified under the software package and information systems industry category (CPV code: 48000000), aims to create a seamless digital experience for users, incorporating features such as AI chat, mobile-friendly interfaces, automated payment systems, and non-English language communication. The procurement is currently at the planning stage, with key dates including the submission deadline for RFI responses set for 6th December 2024, and a future notice date anticipated on 3rd March 2025. This tender represents a significant business opportunity for technology solution providers, particularly those specialising in customer relationship management and communication software packages. Companies equipped to deliver comprehensive digital platforms will find this to be a strategic growth opening. Ideal candidates will be capable of offering a unified software solution that meets the Council’s ambitions, such as facilitating multi-channel communication and ensuring accessibility for all residents, including those with additional needs. This procurement process is likely to attract businesses with expertise in delivering large-scale, secure, and user-friendly digital services. ## Notice Lancashire County Council (LCC) are conducting an early market engagement to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses. ### Lot Information Lot 1 LCC is investigating the software availability from a single provider/solution to deliver the following strategic ambitions for its residents: * Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. * Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. * Opportunities to feedback about their digital journey and the design of our resident facing services. * An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. * Receive a consistently effective digital service without having to tell us more than once. * Ability to capture nondigital interactions where residents have chosen to use nondigital routes. * Real time access to updates about a service request * Promotes an inclusive digital service. * Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. * Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. * Ability to communicate in a non-English first language. * An effective, timely and empathic response to an enquiry or service request * Assurance that information we hold is safe and secure ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/036555-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Nov 2024 | | Submission deadline | Not specified | | Future notice date | 3 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LANCASHIRE COUNTY COUNCIL | | Locality | PRESTON | | Post town | Preston | | Postcode | PR1 0LD | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD45 Mid Lancashire | | Local authority | Preston | | Electoral ward | City Centre | | Westminster constituency | Preston | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 48500000 - Communication and multimedia software package ## Release History - 12 Nov 2024 at 12:14 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/036555-2024 ## Notice URLs - http://www.lancashire.gov.uk/isupplier - https://www.lancashire.gov.uk/business/tenders-and-procurement/tenders/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04b5c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04b5c2.json.